BM
Busisiwe M
Active since Mar 2024
5
Reviews
0
Industries
Reviews
5 reviews5 months ago
Concern about lack of Reponse and Service Delivery
I have been a loyal B3 Funeral policyholder for over five years, but lately I am extremely disappointed with the service I have received. There have been several confusing changes policy numbers keep changing, payments are moved to different accounts, and clients are not clearly informed. We try to be patient, but the lack of communication is unacceptable. The call centre never answers, emails are ignored, and WhatsApp messages take days before anyone responds, if they ever do. This makes me worry about what will happen if there is a death claim. I chose B3 because I believed in the company’s good name and service, but I am starting to lose faith after seeing many other clients complain about the same issues. It is disappointing that i have to rely on administrators Ms Salome Seremane and Isaac Twala ( who used to work for B3 as a driver) to get help, while the are employees who are being paid but are not doing their work or responding to clients. I respectfully ask Mr Mogafe (Chairman) and Mr Nkosi (CEO) to urgently step in and resolve these problems. We, as loyal clients, deserve proper communication and reliable service.
0 replies
5 months ago
Good service
I would like to compliment one of your staff member at the pepcell store in Chris Hani Mall her name is Esethu Siphambo she provide me with excellent customer service she was polite friendly and very helpful during my visit. Its always great to be served by someone who treats customers with such care and professionalism. Please pass on my appreciation to her.
0 replies
6 months ago
Poor treatment at Thelle Mogoerane Hospital
I would like to bring to your attention the poor treatment and I received at Thelle on 16 October 2025 we arrived around 4p.m at the emergency room after being transferred to another area where patients wait for doctors we noticed that some intern doctors were busy chatting sitting on table and using their phones instead of attending to patients My uncle was in a very bad condition and had to sit in a wheelchair from 17h00 until 03h30 AM almost seven hours without a bed or proper assistance During this time i spoke to a lady wearing pink scrubs a short wig with a hairband light in complexion whose attitude was very unprofessional and disrespectful when i ask if my uncle could get a bed she responded by asking me where she should get one and suggested that i should take him to the another hospital or get medical aid next time she also said that patients in that department are not supposed to sleep while waiting for an ambulance but could not give a clear time for when it would arrive I even offered to bring my own mattress so my uncle could rest but she refused the condition of the department was also dirty and smelly which made situation worse How ever I would like to thank the Matron (Stephanie) Mr Morupe (if im not mistaken about surname) and security team for their kindness and professionalism they helped ensure that my uncle eventually received a bed and proper care To the lady with the bad attitude i want to remind you that nursing is a calling it should be done with love and compassion not just for money every patient deserves dignity and respect regardless of their background status I hope this matter will be taken seriously so that no other family has to go through the same painful experience Thank you
0 replies
6 months ago
Thelle Mogoerane Hospital
Subjects : Complain about poor treatment at Thelle Mogoerane Hospital Vosloorus
0 replies
26 months ago
Poor service
I would like to lay a complain about two Ladies Maito and loud pink t-shirt and cap lady in primrose post office the are not helpful at all and they have bad bad attitude
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)