SE
Sharon E
Active since Mar 2024
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Curemed Just another bunch of ****mers
So, the quote which is part of their email signature says "always there for you" this is the biggest load of BS. I need someone to call me today so that I can cancel our membership!!!!!
162 replies
2 months ago
How many more bad reviews before you respond
Last review posted on the 12 February 2026 still no response other than the fact that they have acknowledged receipt.
0 replies
2 months ago
Bonitas you Suck
So, it's more than a month that I posted my last review. The only response I received was for a membership or ID number which I provided by responding via this platform and to date nothing, but the bills keep piling up. I never knew that this is the kind of service we would receive from Bonitas when we made the decision to move from Discovery. My partners triple bypass was done on the 1st of April 2025 and yet we still have unpaid bills which are now being handed over! I am rewriting the same dam essay again just to be ignored. This is a copy paste from my previous review! Curemed is also just feeding me the same bull**** about how they cannot assist instead they just give me a breakdown of claims that have not been paid with reasons I have already been told so its pointless even trying to explain to them what they need to tell Bonitas! Bonitas Approved the Surgery — Not the Consequences I am writing this review out of absolute frustration, anger, and disbelief at the service I have received from Bonitas Medical Aid. My partner and I signed up with Bonitas in February this year via Curemed. At the time, there was already a great deal of negative publicity and criticism surrounding Bonitas, but we chose to sign up regardless, believing that the service would be better than that of its competitors. We signed up in good faith, trusting that when a real medical emergency occurred, Bonitas would do what medical aids are meant to do: support their members. During the application process, we fully disclosed my partner’s complete medical history, including a cardiologist appointment that had already been booked in 2024. Our membership was approved with a three-month general waiting period, and we were explicitly advised that PMB conditions would not be affected. On 25 March, my partner attended his cardiologist appointment and was booked for an urgent angiogram within 24 hours due to the immediate risk of a heart attack. Bonitas approved the angiogram. The following day, it was confirmed that he required a triple bypass, which Bonitas also approved. During the surgery, my partner suffered serious complications, developed an infection, and ended up on a ventilator for nine days instead of the expected 24 hours. To identify and treat the infection, doctors were forced to run multiple scans, X-rays, and medical tests. These were not optional, elective, or avoidable tests — they were medically necessary, directly linked to an authorised, life-saving procedure. Bonitas has now refused to pay for these tests, hiding behind a waiting period. This makes absolutely no sense. How does a waiting period suddenly apply after Bonitas authorised the very surgery that caused the complications? How do you approve a bypass but refuse to cover the medically required investigations that follow as a direct result of that surgery? I have explained this repeatedly and can provide full timelines, medical reports, and supporting documentation. Despite this, Bonitas continues to deny responsibility, leaving us with hospital bills we simply cannot afford. The emotional, financial, and mental toll this has taken on us is immense. We trusted Bonitas at one of the most vulnerable moments of our lives, and that trust has been completely broken. What was meant to be a safety net has instead become a source of ongoing stress, anxiety, and financial fear. This experience has been shocking, traumatic, and deeply disappointing. People deserve to know what happens once the sales promises are over and when members actually need their medical aid to step up. The responses are below the last one received on the 29th of December 2025 Reply (3) Bonitas Medical Fund’s reply 24 Dec 2025 at 07:28 Hello Sharon E Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum. Kind regards, Bonitas Team Sharon E’s reply 29 Dec 2025 at 11:46 The members ID is 7602115118081 Patrick Brink Bonitas Medical Fund’s reply 29 Dec 2025 at 18:03 Hello Sharon E Thank you for submitting the details to us through Hello Peter. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team
112 replies
4 months ago
Bonitas Approved the Surgery — Not the Consequences
I am writing this review out of absolute frustration, anger, and disbelief at the service I have received from Bonitas Medical Aid. My partner and I signed up with Bonitas in February this year via Curemed. At the time, there was already a great deal of negative publicity and criticism surrounding Bonitas, but we chose to sign up regardless, believing that the service would be better than that of its competitors. We signed up in good faith, trusting that when a real medical emergency occurred, Bonitas would do what medical aids are meant to do: support their members. During the application process, we fully disclosed my partner’s complete medical history, including a cardiologist appointment that had already been booked in 2024. Our membership was approved with a three-month general waiting period, and we were explicitly advised that PMB conditions would not be affected. On 25 March, my partner attended his cardiologist appointment and was booked for an urgent angiogram within 24 hours due to the immediate risk of a heart attack. Bonitas approved the angiogram. The following day, it was confirmed that he required a triple bypass, which Bonitas also approved. During the surgery, my partner suffered serious complications, developed an infection, and ended up on a ventilator for nine days instead of the expected 24 hours. To identify and treat the infection, doctors were forced to run multiple scans, X-rays, and medical tests. These were not optional, elective, or avoidable tests — they were medically necessary, directly linked to an authorised, life-saving procedure. Bonitas has now refused to pay for these tests, hiding behind a waiting period. This makes absolutely no sense. How does a waiting period suddenly apply after Bonitas authorised the very surgery that caused the complications? How do you approve a bypass but refuse to cover the medically required investigations that follow as a direct result of that surgery? I have explained this repeatedly and can provide full timelines, medical reports, and supporting documentation. Despite this, Bonitas continues to deny responsibility, leaving us with hospital bills we simply cannot afford. The emotional, financial, and mental toll this has taken on us is immense. We trusted Bonitas at one of the most vulnerable moments of our lives, and that trust has been completely broken. What was meant to be a safety net has instead become a source of ongoing stress, anxiety, and financial fear. This experience has been shocking, traumatic, and deeply disappointing. People deserve to know what happens once the sales promises are over and when members actually need their medical aid to step up.
168 replies
4 months ago
Curemed just keeps on dissapointing
I wrote a review on the 5th of December received a call on the 8th of December from Neil who promised to investigate my query and provide feedback within 48hrs its the 23rd of December and no word from Neil.
0 replies
4 months ago
Bonitas & Curemed – Worst Experience of My Life
I am writing this review out of absolute frustration, anger, and disbelief at the service I have received from Bonitas Medical Aid and Curemed. My partner and I signed up with Bonitas in February through Curemed. I dealt with a consultant named Emmanuel, who called me every single day at the exact time I asked him to. Everything was smooth, reassuring, and “no problem at all.” We fully disclosed my partner’s medical history and even told Emmanuel about a cardiologist appointment booked in 2024. Our application was approved with a 3-month general waiting period, but we were told clearly that PMB would NOT be affected. On the 25th of March, during the cardiologist appointment, my partner was booked for an urgent angiogram within 24 hours due to the risk of a heart attack. Bonitas approved the angiogram. The following day, we learned he needed a triple bypass, which Bonitas also approved. During the surgery, he suffered complications, developed an infection, and ended up on a ventilator for 9 DAYS instead of 24 hours. The doctors had to run multiple scans, X-rays, and tests to identify the infection and treat him correctly. These tests were medically necessary, directly related to an authorised, life-saving procedure, and absolutely NOT optional. And now Bonitas refuses to pay for those tests, hiding behind a “waiting period.” How does a waiting period suddenly apply after authorising the very procedure that CAUSED the complications? How do you approve a bypass but refuse to cover the medically required tests that follow? I have explained this over and over. I can provide full timelines, medical reports, and proof. Yet all I receive from Curemed is a generic copy-and-paste response with zero effort to motivate the claim, despite Emmanuel promising that Curemed “will fight on our behalf.” He reassured me that the monthly management fee I pay to Curemed is so that they can deal with the claims process and minimize our stress. The same Emmanuel who called me every day before signing us up has now completely ghosted me. We are now sitting with hospital bills we cannot afford because Bonitas and Curemed are refusing to take responsibility. The emotional, financial, and mental stress they have put us through is unbelievable. This entire experience has been shocking, traumatic, and unacceptable. People deserve to know what really happens once the sales pitch is over.
109 replies
14 months ago
Thank you, Chevon,
My 5-star rating today may seem contradictory to my review from a week ago. However, while I remain unhappy with Discovery, I want to commend Chevon (Client Liaison, if that is the correct title) for her exceptional service. She was patient, genuinely listened to my concerns, and made an effort to assist me. Unfortunately, after nearly 30 years, my relationship with Discovery has come to an abrupt end—not just due to rising costs but also because the service no longer justifies the premiums charged to the average customer. That said, my query was resolved, and while Chevon made every effort to retain my business, Discovery simply couldn't match the competitor’s offer. So, rather than this being a rant, I want to extend a heartfelt thank you to Chevon for her professionalism, understanding, and willingness to assist.
53 replies
14 months ago
Trapped by Discovery: All I want is to cancel?
I have been with Discovery since 1996 without any break in membership. While they were expensive back then, the benefits were top-notch compared to what we get for the money now. In 2018, I became a dependent on my partner’s medical aid, which is also with Discovery. Since then, we have been on a hospital plan, and he receives chronic medication cover. Our premiums have increased annually, except for 2021 due to COVID. However, with this year’s increase, I realized it’s unreasonable to be paying so much for hospital cover without any additional benefits. In March, my partner needs to see a cardiologist. Despite having a chronic benefit, Discovery will not cover the consultation, and we have to pay R5,000 out of pocket. This prompted us to start looking for a new medical aid, and we found one that offers significantly more benefits for the same premium—including doctor visits—without additional out-of-pocket expenses. Although Discovery covers his chronic medication, it only includes generic meds, and they do not cover his two doctor’s visits or blood tests, which are essential for managing his condition. On February 1st, I canceled my Discovery Insure debit order after switching to another insurance provider with better benefits for the same premium. However, Discovery Health also did not deduct their medical aid debit order—despite the funds being available—which was no fault of mine. We then requested an immediate cancellation of our medical aid, as we simply cannot afford to pay both the premium and all our medical expenses out of pocket. Discovery has refused to cancel our policy or provide a cancellation certificate, even when I offered to settle the outstanding premium. As a result, I am now left with no choice but to refuse payment of the next premium, forcing them to cancel our membership. However, this puts us at risk, as our new medical aid will only be effective from April 1st, meaning we will face a waiting period and penalties. Why is Discovery forcing us to stay on a medical aid plan we no longer want? All I am asking for is a cancellation certificate so we can move to a provider that offers better service and benefits.
159 replies
16 months ago
Woolworths financial services you suck !!!!!
I might not remember all the dates as it happened but I know that it all started on the 6th of October whereby my partner went to Woolworhs Canal Walk to apply for a secondary store card. We were told it will take between 14 days and 1 month whereby the card will be delivered to the store. Just over a month had passed and no card we returned to the store and we were assisted by Leticia who advised that there was no application for a secondary card on the system. We completed another application and was advised that it will take approximately 14 working days. Again more than 14days had passed and again my partner went to the store on the 29th November whereby he was told that there was miscommunication between the courier & logistics. On the 8th of December once again my partner returned to the store where he was told that the card will arrive at the store on the 16th of December. On the 9th of December the card iarrived in the post. I then proceeded to use the card on the 10th of December and it was declined....after a very lengthy call between my partner and financial services the card was activated. On the 12th of December my partner received a messaged that the secondary card had arrived at the store. He went to the store on the morning of the 13th where the financial services contact centre was contacted and advised to cancel the card received at the store and the card was destroyed, I used the card I had and without any problems however when trying to use the card on the 15th it was declined just to be advised that the card was cancelled as the card which was delivered to the store overrides the card which was received in the post and was activated on the 10th. At no time was my partner advised of this and it does not explain why I was still able to use the card hours after he had been at the store to cancel the other card. When calling the contact center my partner was told that he should have been advised of all of the above. This has been a very painful experience not to mention extremely humiliating as the cashiers seemed not to be convinced that there was more than enough credit on the account in fact after printing a credit report and it showing a credit balance I was still asked if I'm sure there is an available balance for me to use. For a company who supposedly makes us believe that they treat the customers better than any other retail store in the country I never could have imagined that we would have this kind of K*k experience.
56 replies
22 months ago
Acs Technicians ****mers
On the 18th of June I found the contact details on Google checked out their website and had amazing reviews on their site. I proceeded to contact them and received a response from Romeo who I specifically asked to send his technician to do an assessment on my gas oven and I agreed to pay the call out fee. His technician arrived after 2:13pm as I asked him to come after 2 at 2:34pm Romeo sends me a quote and advises that they've done an assessment the quote value was R3600. I immediately respond telling him noy to go ahead with the repair as I will consult eith my insurance he responds saying ok and asks if he needs to send me an incident report to which i respond yes. At 4:01 i receive an invoice advising that the repair has been done and that i need to send pop. I responded advising that i have not asked him to repair the oven and he says he misunderstood. I tell him I'll submit the docs to thr insurance and see if they'll pay the claim and he was very understanding as he said its his mistake. On the 19th my claim is rejected which I advise him of and I ask him to please collect the parts they installed and I will pay the call out he proceeds to negotiate with me as he needs to cover the cost of the very expensive parts. We then agree on R2500, and I committ to pay this that evening, I decide that I need to test the oven before I do the eft as I just had a gut feeling. The oven still had the same issue and I messaged him immediately telling him that I will not pay as the oven is not fixed and he says he will send his Tech. Fast forward I had my oven repaired by a company recommended by the manufacturer at half the cost with no issues...the part that was so expensive was some copper wires joined by a connector block covered with blue tape....don't use these ppl!!!!
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)