P
Phumzile M
Active since Mar 2024
2
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2 reviews17 months ago
Complaint about the service
I bought a car this year, a Nissan Magnite 1.0 engine capacity. The car was bought in January 2024 with the 3 year service plan which means I had 30 000 kilometers for these 3 years, every after 10 000 kilometers I should take my car for service. Now with my everyday driving from Soweto to Pretoria and vise verse the last service was unfortunately in September30 000. The day when they were servicing my car I received three consecutive calls from the dealership, the first call was about my chipped windscreen I disputed that, they wanted to change it and I told them no my windscreen is fine and I was told I don't have to worry my insurance will pay for it. I told them NO they don't have to change it I will handle it myself. Then the second call followed now I'm told my brake pads are almost finished, they need to be changed, I said noooo don't change them, then third call followed gues what another problem was discovered, I'm told my whipers are finished. Now I'm angry 😠 I'm like just service the car and leave everything else. So what does this mean they needed a way to suck money from me. It doesn't end we didn't have rain for sometime, so Tuesday and Wednesday it was raining, guess what the right whiper is not cleaning the window properly, I then realize that something is not right, the car is new and this is not my first car it's my third car. I've never changed whipers to both cars what the....is happening. I then remembered that they might have changed them especially the one on my side as a driver. Supprisingly so also my windscreen didn't have any cheap, now adding up the dots this is how they ********** women to make money. Because they think we know nothing about cars. So ladies should be very careful what they agree to when they are told they need to change something from their cars. The experience is bad, these people are very selfish and the lady that was assisting is a white lady, so don't you trust this dealership, they even misplaced my service book. Ladies learn to fix your cars and understand your car and know when to change what because you'll be ****** day light. I feel sorry for those who are already been ******.
0 replies
26 months ago
Confirmation Message *Business Name:* iWYZE *Review:* Firstly I had a query and spoke to Lelo who took a month and half to resolve my problem
Confirmation Message *Business Name:* iWYZE *Review:* Firstly I had a query and spoke to Lelo who took a month and half to resolve my problem. Her service was very poor, I even wanted to change and get myself another service provider, because my believe is that you should make your customers happy, make a follow-up with their query until it is resolved. But then yesterday, I phoned and I was assisted by Madonna, who took my complaints seriously and reverted to me today with positive news, I am happy with her service, I can recommend your services to my friends. *Rating:* 4 out of 5. iWYZE reviews are powered by Hellopeter. By submitting your review you agree to Hellopeter’s terms and conditions and privacy policy. https://www.hellopeter.com/legal/legal
56 replies
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