C
Charlene H
Active since Mar 2024
2
Reviews
0
Industries
Reviews
2 reviews1 month ago
eDreams Dissatisfaction and Frustration
I had booked a flight for my cleaners mother, and found out the morning before her travels that the booking needed to be changed to a later date due to unforeseen circumstances. I requested a change of date on the eDreams app, and it said it was being processed. I kept checking throughout the day, and it hadn't changed. The morning of her flight I still hadn't had a call or confirmation of the booking change. eDreams don't have a contact number on their app so you are forced to chat to an AI bot. When asked for a number, they provided a UK number. I eventually got to chat with someone on the app, and was advised that, because it was urgent, I needed to change the flight eith the airline. I called the airline, and they couldn't change the flight as it was done through an agent. Needless to say, I was not able to change the ticket, and my cleaner (who doesn't earn much) has lost her money. The app is not user-friendly at all and should have contact details for emergencies.
0 replies
25 months ago
I dealt with Louisa Chauke, and she was very friendly, patient, and helpful
I dealt with Louisa Chauke, and she was very friendly, patient, and helpful. It was a pleasure talking to her. She spoke clearly and explained when I had questions.
58 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)