AC
AMELIA C
Active since Mar 2024
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2 reviews25 months ago
JAC AND Autohaus Gobel Northcliff : BEWARE THEY ARE DISHONEST
JAC AND Autohaus Gobel Northcliff : BEWARE THEY ARE DISHONEST AUTOHAUS GOBEL YOU WERE DISHONEST ON YOUR REPORT, BLAMING US FOR OVER REVVING A VEHICLE (WHICH SEEMS IMPOSSIBLE TO ME AS OUR DRIVER HAS BEEN DRIVING OUR VEHICLES FOR 16 YEARS) WE HAD AN INDEPENDENT ENGINEER ALSO REPORT AND ADVISED IT WAS DUE TO OIL STARVATION. PLEASE BEWARE BEFORE BUYING ANY JAC VEHICLES!!!!! To give you background on some of the major issues; The one vehicle left our driver stranded in Pietermaritzburg, from the Wednesday up to the Sunday while we had to cover living out costs and uber fees for days. On the Sunday we booked a bus ticket for the staff member to return to Pretoria as the diagnosis on the vehicle came back that the Engine ceased, note that this vehicle had less than 10 000km's on the clock. After a massive argument where I insisted that I will not accept a brand-new vehicle with a repaired Engine Westrand agreed to replace the vehicle. Seeing that I still had trust in your brand an wrote this off as an isolated incident I was stupid enough to let your sales department convince me to pay an additional amount in to replace the vehicle with a double cab in stead of another single. On the second instance a vehicle overheated across the Lesotho border because of an oil leak, the driver had to stop every few kilometers to fill uptheoil. On another instance a vehicle broke down on the way to Middelburg, we had to arrange towing, transport for our driver back to our premises as well as transport with another vehicle down to Middelburg to do the delivery, this vehicle went into JAC for repairs, and it took them almost x3 months to do the fault finding and repairs. We only just received this vehicle back from JAC about x4 weeks ago, yesterday I had to send the same vehicle back to JAC as the diff, gearbox and motor was leaking out oil - so much so that we used 2Iitres of oil on Monday to just get the vehicle back to our premises from a site. In the meantime, we had yet another major breakdown on a vehicle on the way to site in George about x3 weeks ago. I've been phoning non-stop to try and get updates on what is wrong with the vehicle and what the plan is moving forward to get it repaired and sent back up to me In Pretoria! After a fault-finding period of just over x2 weeks, I managed to get an answer that the fuel pump had broken. Now it's taken days already to get the correct part and they haven't even started the repair so I can just assume that it will be weeks before I receive that vehicle back. I'd also like to mention that among all the bigger issues and breakdowns we've had numerous other issues, for example. 1. Reverse lights are not working. 2. Fuel gauges are not working. 3. Heat gauges not working. 4. Wheel bearings falling out of the wheels. 5. Indicator lights are not working. 6. Wipers not working. I sent a complaint to your head office customer care manager (Jonathan) and the response or lack thereof was less than satisfying, this explains why all of the other staff members I've spoken to in the different branches all have the same 'don't care' attitude with absolutely no attempt to keep the customer happy because they know how their head office treat complaints and that nothing is done about it. I am sure you don't need me to explain how all the above-mentioned affects a business. I've replaced most of the vehicles in my fleet with JAC vehicles, thinking that I need to provide my teams with safe and reliable transport. Now I am experiencing more issues than I had with my old fleet that had 150 000km's and more on their clocks and let me mention that the JAC I currently own with the highest Odo meter reading is sitting on 65 000km? Out of the x4 JAC vehicles I have I now once AGAIN only have x2 of them running leaving x2 of my installation teams without transport, and at the rate that JAC works I can't even be sure when I will get the vehicle from George or Westrand back? Sadly, I went online and read through the online reviews for JAC too late. If you want to better your service delivery and improve your product quality to make or keep your business a success, I suggest you do the same and go read what your customers write in their reviews about their experiences with your brand and branches. As a director of a company that is also in the automotive industry and in the line of supply, services, and customer service I can tell you that the market expectations are way higher than the product and service you are currently offering, no matter how much cheaper you are than the rest.
0 replies
25 months ago
WORST CUSTOMER SERVICE
To give you background on some of the major issues; The one vehicle left our driver stranded in Pietermaritzburg, from the Wednesday up to the Sunday while we had to cover living out costs and uber fees for days. On the Sunday we booked a bus ticket for the staff member to return to Pretoria as the diagnosis on the vehicle came back that the Engine ceased, note that this vehicle had less than 10 000km's on the clock. After a massive argument where I insisted that I will not accept a brand-new vehicle with a repaired Engine Westrand agreed to replace the vehicle. Seeing that I still had trust in your brand an wrote this off as an isolated incident I was stupid enough to let your sales department convince me to pay an additional amount in to replace the vehicle with a double cab in stead of another single. On the second instance a vehicle overheated across the Lesotho border because of an oil leak, the driver had to stop every few kilometers to fill uptheoil. On another instance a vehicle broke down on the way to Middelburg, we had to arrange towing, transport for our driver back to our premises as well as transport with another vehicle down to Middelburg to do the delivery, this vehicle went into JAC for repairs, and it took them almost x3 months to do the fault finding and repairs. We only just received this vehicle back from JAC about x4 weeks ago, yesterday I had to send the same vehicle back to JAC as the diff, gearbox and motor was leaking out oil - so much so that we used 2Iitres of oil on Monday to just get the vehicle back to our premises from a site. In the meantime, we had yet another major breakdown on a vehicle on the way to site in George about x3 weeks ago. I've been phoning non-stop to try and get updates on what is wrong with the vehicle and what the plan is moving forward to get it repaired and sent back up to me In Pretoria! After a fault-finding period of just over x2 weeks, I managed to get an answer that the fuel pump had broken. Now it's taken days already to get the correct part and they haven't even started the repair so I can just assume that it will be weeks before I receive that vehicle back. I'd also like to mention that among all the bigger issues and breakdowns we've had numerous other issues, for example. 1. Reverse lights are not working. 2. Fuel gauges are not working. 3. Heat gauges not working. 4. Wheel bearings falling out of the wheels. 5. Indicator lights are not working. 6. Wipers not working. I sent a complaint to your head office customer care manager (Jonathan) and the response or lack thereof was less than satisfying, this explains why all of the other staff members I've spoken to in the different branches all have the same 'don't care' attitude with absolutely no attempt to keep the customer happy because they know how their head office treat complaints and that nothing is done about it. I am sure you don't need me to explain how all the above-mentioned affects a business. I've replaced most of the vehicles in my fleet with JAC vehicles, thinking that I need to provide my teams with safe and reliable transport. Now I am experiencing more issues than I had with my old fleet that had 150 000km's and more on their clocks and let me mention that the JAC I currently own with the highest Odo meter reading is sitting on 65 000km? Out of the x4 JAC vehicles I have I now once AGAIN only have x2 of them running leaving x2 of my installation teams without transport, and at the rate that JAC works I can't even be sure when I will get the vehicle from George or Westrand back? Sadly, I went online and read through the online reviews for JAC too late. If you want to better your service delivery and improve your product quality to make or keep your business a success, I suggest you do the same and go read what your customers write in their reviews about their experiences with your brand and branches. As a director of a company that is also in the automotive industry and in the line of supply, services, and customer service I can tell you that the market expectations are way higher than the product and service you are currently offering, no matter how much cheaper you are than the rest.
0 replies
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1 Star
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