AG
Autohaus Gobel Northcliff
Claimed Business
AG
Autohaus Gobel Northcliff
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
4.5|2 Reviews
Jun '25 - May '26
5(50%)
4(50%)
3(0%)
2(0%)
1(0%)
5(50%)
4(50%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Autohaus Gobel Northcliff
Autohaus Gobel Northcliff has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Autohaus Gobel Northcliff across 59 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lebogang M
1 reviews | Active since Jan 2020
10 Feb 2026, 06:53
I have received a great help from Abel Masemola the salesman, he went through all the procedure and journey with me in buying my dream traveling car
I have received a great help from Abel Masemola the salesman, he went through all the procedure and journey with me in buying my dream traveling car. And im happy with his service
Helpful (0)
|Replies (0)LM
Lebogang M
1 reviews | Active since Jan 2020
10 Feb 2026, 06:53
I have received a great help from Abel Masemola the salesman, he went through all the procedure and journey with me in buying my dream traveling car
I have received a great help from Abel Masemola the salesman, he went through all the procedure and journey with me in buying my dream traveling car. And im happy with his service
0
Replies (0)SK
RB
AC
AMELIA C
1 reviews | Active since Jan 2020
18 Mar 2024, 08:33
JAC AND Autohaus Gobel Northcliff : BEWARE THEY ARE DISHONEST
JAC AND Autohaus Gobel Northcliff : BEWARE THEY ARE DISHONEST AUTOHAUS GOBEL YOU WERE DISHONEST ON YOUR REPORT, BLAMING US FOR OVER REVVING A VEHICLE (WHICH SEEMS IMPOSSIBLE TO ME AS OUR DRIVER HAS BEEN DRIVING OUR VEHICLES FOR 16 YEARS) WE HAD AN INDEPENDENT ENGINEER ALSO REPORT AND ADVISED IT WAS DUE TO OIL STARVATION. PLEASE BEWARE BEFORE BUYING ANY JAC VEHICLES!!!!! To give you background on some of the major issues; The one vehicle left our driver stranded in Pietermaritzburg, from the Wednesday up to the Sunday while we had to cover living out costs and uber fees for days. On the Sunday we booked a bus ticket for the staff member to return to Pretoria as the diagnosis on the vehicle came back that the Engine ceased, note that this vehicle had less than 10 000km's on the clock. After a massive argument where I insisted that I will not accept a brand-new vehicle with a repaired Engine Westrand agreed to replace the vehicle. Seeing that I still had trust in your brand an wrote this off as an isolated incident I was stupid enough to let your sales department convince me to pay an additional amount in to replace the vehicle with a double cab in stead of another single. On the second instance a vehicle overheated across the Lesotho border because of an oil leak, the driver had to stop every few kilometers to fill uptheoil. On another instance a vehicle broke down on the way to Middelburg, we had to arrange towing, transport for our driver back to our premises as well as transport with another vehicle down to Middelburg to do the delivery, this vehicle went into JAC for repairs, and it took them almost x3 months to do the fault finding and repairs. We only just received this vehicle back from JAC about x4 weeks ago, yesterday I had to send the same vehicle back to JAC as the diff, gearbox and motor was leaking out oil - so much so that we used 2Iitres of oil on Monday to just get the vehicle back to our premises from a site. In the meantime, we had yet another major breakdown on a vehicle on the way to site in George about x3 weeks ago. I've been phoning non-stop to try and get updates on what is wrong with the vehicle and what the plan is moving forward to get it repaired and sent back up to me In Pretoria! After a fault-finding period of just over x2 weeks, I managed to get an answer that the fuel pump had broken. Now it's taken days already to get the correct part and they haven't even started the repair so I can just assume that it will be weeks before I receive that vehicle back. I'd also like to mention that among all the bigger issues and breakdowns we've had numerous other issues, for example. 1. Reverse lights are not working. 2. Fuel gauges are not working. 3. Heat gauges not working. 4. Wheel bearings falling out of the wheels. 5. Indicator lights are not working. 6. Wipers not working. I sent a complaint to your head office customer care manager (Jonathan) and the response or lack thereof was less than satisfying, this explains why all of the other staff members I've spoken to in the different branches all have the same 'don't care' attitude with absolutely no attempt to keep the customer happy because they know how their head office treat complaints and that nothing is done about it. I am sure you don't need me to explain how all the above-mentioned affects a business. I've replaced most of the vehicles in my fleet with JAC vehicles, thinking that I need to provide my teams with safe and reliable transport. Now I am experiencing more issues than I had with my old fleet that had 150 000km's and more on their clocks and let me mention that the JAC I currently own with the highest Odo meter reading is sitting on 65 000km? Out of the x4 JAC vehicles I have I now once AGAIN only have x2 of them running leaving x2 of my installation teams without transport, and at the rate that JAC works I can't even be sure when I will get the vehicle from George or Westrand back? Sadly, I went online and read through the online reviews for JAC too late. If you want to better your service delivery and improve your product quality to make or keep your business a success, I suggest you do the same and go read what your customers write in their reviews about their experiences with your brand and branches. As a director of a company that is also in the automotive industry and in the line of supply, services, and customer service I can tell you that the market expectations are way higher than the product and service you are currently offering, no matter how much cheaper you are than the rest.
Helpful (0)
|Replies (0)AC
AMELIA C
1 reviews | Active since Jan 2020
18 Mar 2024, 08:33
JAC AND Autohaus Gobel Northcliff : BEWARE THEY ARE DISHONEST
JAC AND Autohaus Gobel Northcliff : BEWARE THEY ARE DISHONEST AUTOHAUS GOBEL YOU WERE DISHONEST ON YOUR REPORT, BLAMING US FOR OVER REVVING A VEHICLE (WHICH SEEMS IMPOSSIBLE TO ME AS OUR DRIVER HAS BEEN DRIVING OUR VEHICLES FOR 16 YEARS) WE HAD AN INDEPENDENT ENGINEER ALSO REPORT AND ADVISED IT WAS DUE TO OIL STARVATION. PLEASE BEWARE BEFORE BUYING ANY JAC VEHICLES!!!!! To give you background on some of the major issues; The one vehicle left our driver stranded in Pietermaritzburg, from the Wednesday up to the Sunday while we had to cover living out costs and uber fees for days. On the Sunday we booked a bus ticket for the staff member to return to Pretoria as the diagnosis on the vehicle came back that the Engine ceased, note that this vehicle had less than 10 000km's on the clock. After a massive argument where I insisted that I will not accept a brand-new vehicle with a repaired Engine Westrand agreed to replace the vehicle. Seeing that I still had trust in your brand an wrote this off as an isolated incident I was stupid enough to let your sales department convince me to pay an additional amount in to replace the vehicle with a double cab in stead of another single. On the second instance a vehicle overheated across the Lesotho border because of an oil leak, the driver had to stop every few kilometers to fill uptheoil. On another instance a vehicle broke down on the way to Middelburg, we had to arrange towing, transport for our driver back to our premises as well as transport with another vehicle down to Middelburg to do the delivery, this vehicle went into JAC for repairs, and it took them almost x3 months to do the fault finding and repairs. We only just received this vehicle back from JAC about x4 weeks ago, yesterday I had to send the same vehicle back to JAC as the diff, gearbox and motor was leaking out oil - so much so that we used 2Iitres of oil on Monday to just get the vehicle back to our premises from a site. In the meantime, we had yet another major breakdown on a vehicle on the way to site in George about x3 weeks ago. I've been phoning non-stop to try and get updates on what is wrong with the vehicle and what the plan is moving forward to get it repaired and sent back up to me In Pretoria! After a fault-finding period of just over x2 weeks, I managed to get an answer that the fuel pump had broken. Now it's taken days already to get the correct part and they haven't even started the repair so I can just assume that it will be weeks before I receive that vehicle back. I'd also like to mention that among all the bigger issues and breakdowns we've had numerous other issues, for example. 1. Reverse lights are not working. 2. Fuel gauges are not working. 3. Heat gauges not working. 4. Wheel bearings falling out of the wheels. 5. Indicator lights are not working. 6. Wipers not working. I sent a complaint to your head office customer care manager (Jonathan) and the response or lack thereof was less than satisfying, this explains why all of the other staff members I've spoken to in the different branches all have the same 'don't care' attitude with absolutely no attempt to keep the customer happy because they know how their head office treat complaints and that nothing is done about it. I am sure you don't need me to explain how all the above-mentioned affects a business. I've replaced most of the vehicles in my fleet with JAC vehicles, thinking that I need to provide my teams with safe and reliable transport. Now I am experiencing more issues than I had with my old fleet that had 150 000km's and more on their clocks and let me mention that the JAC I currently own with the highest Odo meter reading is sitting on 65 000km? Out of the x4 JAC vehicles I have I now once AGAIN only have x2 of them running leaving x2 of my installation teams without transport, and at the rate that JAC works I can't even be sure when I will get the vehicle from George or Westrand back? Sadly, I went online and read through the online reviews for JAC too late. If you want to better your service delivery and improve your product quality to make or keep your business a success, I suggest you do the same and go read what your customers write in their reviews about their experiences with your brand and branches. As a director of a company that is also in the automotive industry and in the line of supply, services, and customer service I can tell you that the market expectations are way higher than the product and service you are currently offering, no matter how much cheaper you are than the rest.
0
Replies (0)CP
Chantal P
1 reviews | Active since Jan 2020
20 Jan 2023, 07:02
Outstanding service: Going above and beyond
Outstanding service received from their Mitsubishi Dealership. I have an issue with the interior of my vehicle which @Mitsubishi SA refused to attend to despite this being a direct result of a repair that they did on my vehicle. Mitsubishi Northcliff, which is part of the Autohaus Gobel stable, stepped in and are assisting with the repairs. Mitsubishi SA are lucky that they have these kinds of dealers that are more brand loyal than the Manufacturer's themselves. Thank you to all involved at Mitsubishi, the DP as well as Dillon Balakisten for your assistance.
Helpful (0)
|Replies (0)CP
Chantal P
1 reviews | Active since Jan 2020
20 Jan 2023, 07:02
Outstanding service: Going above and beyond
Outstanding service received from their Mitsubishi Dealership. I have an issue with the interior of my vehicle which @Mitsubishi SA refused to attend to despite this being a direct result of a repair that they did on my vehicle. Mitsubishi Northcliff, which is part of the Autohaus Gobel stable, stepped in and are assisting with the repairs. Mitsubishi SA are lucky that they have these kinds of dealers that are more brand loyal than the Manufacturer's themselves. Thank you to all involved at Mitsubishi, the DP as well as Dillon Balakisten for your assistance.
0
Replies (0)RN
RAMSEY N
1 reviews | Active since Jan 2020
20 Jan 2023, 05:31
Need my spare keys (worst service)
The worst service one will get from this dealership they don't care about you once you signed the deal with them We bought a car in may 2022 was promised that we will get the spare key within a week but up until today we haven't received the spare key When you phone Mahomefd he will take from from corner to corner I was told by him to get a woute for the key do that they can get a new key for me but now when to call him he don't answer my calla, sms and wattsspp But now when was going through some reviews here I see that am not the only one with this issue Can some helps I how this can be solved pls
Helpful (0)
|Replies (0)RN
RAMSEY N
1 reviews | Active since Jan 2020
20 Jan 2023, 05:31
Need my spare keys (worst service)
The worst service one will get from this dealership they don't care about you once you signed the deal with them We bought a car in may 2022 was promised that we will get the spare key within a week but up until today we haven't received the spare key When you phone Mahomefd he will take from from corner to corner I was told by him to get a woute for the key do that they can get a new key for me but now when to call him he don't answer my calla, sms and wattsspp But now when was going through some reviews here I see that am not the only one with this issue Can some helps I how this can be solved pls
0
Replies (0)SS
Sakhile S
1 reviews | Active since Jan 2020
17 Nov 2022, 08:20
THIS IS A SCAM!!! Not a dealership
Had the worst experience with this dealership. Car was there for over two months! Failed to diagnose the issue with our car properly, and failed to service the car properly. After over 2 months of having the car and charging us R40K, the car still had the same problem! The foreman was beyond rude, and treated us like he had no time for us. I cannot stress this enough, DO NOT USE THESE PEOPLE, THEY WILL FRUSTRATE YOU AND TAKE YOUR MONEY!!! Poor aftersales service as well. Whew! what a regret!
Helpful (0)
|Replies (0)SS
Sakhile S
1 reviews | Active since Jan 2020
17 Nov 2022, 08:20
THIS IS A SCAM!!! Not a dealership
Had the worst experience with this dealership. Car was there for over two months! Failed to diagnose the issue with our car properly, and failed to service the car properly. After over 2 months of having the car and charging us R40K, the car still had the same problem! The foreman was beyond rude, and treated us like he had no time for us. I cannot stress this enough, DO NOT USE THESE PEOPLE, THEY WILL FRUSTRATE YOU AND TAKE YOUR MONEY!!! Poor aftersales service as well. Whew! what a regret!
0
Replies (0)AM
Angela M
1 reviews | Active since Jan 2020
13 Nov 2022, 12:26
Beware of Mitsubishi Northcliff
Mitsubishi Northcliff serviced our Pajero Sport (2nd service) and left the oil cap off. Oil spilled everywhere into the engine. The vehicle spent a total of 3 days at a different dealership getting fixed. Donald was informed of their shoddy workmanship. They had also used after market parts. He never bothered to even find out whether everything was okay afterwards. Rene at Mitsubishi Northcliff was supposed to have ordered a part that needed to be replaced. They were SILENT. Rene developed amnesia and couldn’t recall the incident. All round, it was a disgusting experience.
Helpful (0)
|Replies (0)AM
Angela M
1 reviews | Active since Jan 2020
13 Nov 2022, 12:26
Beware of Mitsubishi Northcliff
Mitsubishi Northcliff serviced our Pajero Sport (2nd service) and left the oil cap off. Oil spilled everywhere into the engine. The vehicle spent a total of 3 days at a different dealership getting fixed. Donald was informed of their shoddy workmanship. They had also used after market parts. He never bothered to even find out whether everything was okay afterwards. Rene at Mitsubishi Northcliff was supposed to have ordered a part that needed to be replaced. They were SILENT. Rene developed amnesia and couldn’t recall the incident. All round, it was a disgusting experience.
0
Replies (0)