SF
Sam F
Active since Mar 2024
3
Reviews
0
Industries
Reviews
3 reviews12 months ago
Terrible customer service and an overall frustrating experience.
I took my laptop in for an insurance claim assessment and told the staff member (Deen Julius) that it was specifically for insurance purposes. I left it with him so he could do the assessment, which he needed to do regardless of the report type. When I came back, he told me the hardware was performing poorly and that the laptop was damaged internally. Right after that, he offered to trade his laptop for mine which felt off. At the time, I didn’t think too much of it, but looking back, it raises serious questions about his intentions and whether that influenced the vague and unhelpful advice I received next. We went back and forth on whether I needed a damage report or just a standard assessment and quote. When I asked if he knew what was typically required for insurance claims, he didn’t give me a clear answer. Based on that unclear guidance, I agreed to go ahead with the standard assessment and paid R299. Only after I paid, I got a message from my broker confirming I actually needed a damage report. I told Deen what my broker had just said, and then he admitted that yes, that’s what insurance claims usually require and that he was aware because they deal with insurance reports all the time. That’s when it hit me, he knew from the beginning what I needed, but didn’t tell me until I had already paid for the wrong thing. I’ll admit — that part’s on me. I should’ve waited for confirmation from my broker before proceeding. But even after I explained the situation and asked if I could switch and just pay the difference, they refused. I was told I’d now have to pay an extra R799, even though: 1. There was no difference in the actual service I’d receive. 2. If I had asked for the damage report first, I would’ve only paid for that. I asked to speak to the owner, and that turned into a two-week mission. I had to follow up every time, they never called me back despite claiming they did. Each time I followed up, I had to explain the situation all over again to different staff members, and they each gave me a different excuse as to why they couldn’t help. The stories kept changing and none of them were consistent, clear, or helpful, it became obvious that no one is properly trained or aligned on how to handle these situations. What upset me the most wasn’t the money, it was the way I was treated. The poor customer service, the lack of transparency, the inconsistent stories, and the complete lack of accountability were beyond frustrating. I walked away with wasted time, a lot of frustration, and no trust in how they operate. You won’t be seeing me again. Peace.
0 replies
25 months ago
No communication.
I went there to try to get my jetski sold. Luke took it and said he would evaluate it over the weekend, and then let me know. He never got back to me, and the following week, I saw it listed on Facebook Marketplace without any communication from him. That was fine, as I wanted it sold, but I was confused as to why he never updated me about the so-called evaluation. I then called him for an update and told him that I wanted it sold, advising him not to linger on that price for long. He said he was just testing the market and would drop the price the next week. Five weeks went by with no word from Luke, the same ad, same price. I called him on a Friday morning to say, "Please just get the thing sold; I am not fazed by the price," to which he responded, "No problem, I will get a fresh ad out over the weekend." The following Monday, still no word from Luke, and the ad remained unchanged, with the same price. This has been an extremely disappointing experience for me, however, Luke did reach out to me to apologise.
0 replies
25 months ago
I DO NOT RECOMMEND, rather go to GUS Marine, UB Leisure, Leisure Marine or Waterworld
I DO NOT RECOMMEND, rather go to GUS Marine, UB Leisure, Leisure Marine or Waterworld - I went there to try to get my jetski sold. Luke took it and said he would evaluate it over the weekend, and then let me know. He never got back to me, and the following week, I saw it listed on Facebook Marketplace without any communication from him. That was fine, as I wanted it sold, but I was confused as to why he never updated me about the so-called evaluation. I then called him for an update and told him that I wanted it sold, advising him not to linger on that price for long. He said he was just testing the market and would drop the price the next week. Five weeks went by with no word from Luke, the same ad, same price. I called him on a Friday morning to say, "Please just get the thing sold; I am not fazed by the price," to which he responded, "No problem, I will get a fresh ad out over the weekend." The following Monday, still no word from Luke, and the ad remained unchanged, with the same price. He is extremely unprofessional, and clearly doesn't care about their customers. I would never purchase anything from them, rather go to the other place which I mentioned above.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)