MF
Mark F
Active since Sep 2010
6
Reviews
0
Industries
Reviews
6 reviews64 months ago
mbd system charging people all over again
i had an account with mbd and paid it up with proof of paid up letter. now after months they sending sms s saying i owe them money ???
61 replies
68 months ago
Worst service ever
HI I would like to formally lay a complaint against Tarren Africa about the service I received in your cape gate store on Saturday the 29.08.20. I went to buy my wife a birthday gift. So im standing in line and watching the cashiers work and i don't see any verifications happening or atleast of what i can see . I get to the till and swipe my woolworths card and the Tarren asks me if I'm paying with my card and I say yes and then it turns weird . She asks me for my card because she wants to verify if it's my card. At this point I'm confused but say ok and give her my card. So at this point I want to know what and how you are going to verify my card and she looks at my card but I don't know what she is verifying as I'm not asked for proof of it being my card . She gives back my card and I ask her why she is verifying my card and she tells me, because many people are fraudulently buy other peoples cards so at this point i'm so angry but kept calm because never in my entire relationship with Woolworths have I been profiled as a potential fraudulent buyer and i've been with yall for 15+ years So this is my take on this . Tarren profiled me based on my looks and told me she does it with everyone when I could clearly see the cashiers don't do that and based on my hundreds of previous purchases I've done at woolworths. if you verifying customers to cards you do it via signature and a ID/drivers card. So i will be taking this further as i was embarrassed by this person in front of everyone by her speaking loud. I am utterly disgusted by this service and will be closing my account now as this is the worst I've been treated in a retail store . Not even shoprite does this type of thing. Tarren should be disgusted with herself to provide such pathetic service under the roof of woolworths. Hope the above finds you and you do something about it Regards MR M Fick
0 replies
96 months ago
bad customer service
I have a complaint regarding the service ive received from your legal department. Let me start by the request i made on the 24 Jan 2018 about my account that was paid up last year that showed an adverse result on my profile . I then expected it be sorted within 21 days as promised by Kelekane, unfortuately since 24 Jan 20158 until today nothing has been done and all the bureaus are showing this listings and im embarrassed when i request credit at institutions due to my request not been seen too . Now i dont know if i should be upset that it wasn't done or angry that the staff in the call center arent taking me serious. This is what i require to be done as soon as possible: 1. My standard bank account default to be removed as they were paid up. 2. My standard bank account payment profiles to be to be updated at all Bureaus. 3. Audits to be conducted on who helped me from Jan until May and agents and team leaders to held responsible with in house sanctions where required for the bad customer service they delivered to me. 4. An apology for the bad experience ive received from all staff involved. I hope my request will be dealt with the priority it deserves given the anguish ive gone through these few months cause of being turned down for a number of credit applications and embarrassment ive had to endure due to staff from the Legal department not following up on their work. The last person ive liaised with is a Team Leader called Clay Parker . In addition to this ive email Farzana Barlow about this on the 09.05.18 as she is the call center manager and no feedback was given back to me Thanking you advance for your efforts in regards to my request.
53 replies
107 months ago
N1 city Ster- Kinekor service below par (understatement)
<p>To whom it may concern</p> <p>On 08.07.17 my Son, Wife and I went to watch Cars 3 at N1 City Ster Kinekor. On our arrival to Ster- Kinekor we were met with a Line of about 7 in front of us but the waiting period was so long due to the 1 cashier that was there was very slow and the other lady not helping out at all , @ 12h30 when the movie was supposed to start another lady then came to ask cash or card which should of been done 10 minutes ago and that’s not the end of it... as we about to go into Cine 7 there isn’t any booster seats for my son and this is his first time experience to the movies and he had to stretch his neck to see the movie , when I ask the assistant where the seats are he said that there isn’t any cause they are in Cine 5 Minions and we have to wait till the movie is done , and this is while our movie is on already , I mean so you have a establishment that has kiddies movies showing in the middle of June 2017 holidays and you can’t provide them all with a booster seat , come on what type of business are you running , and the last straw was when the assistant came in the middle of the movie to say the seats are available and shout from the back of the room that the seat are available meaning we must come fetch it yourself and not just fetch it ourselves but we had to go fetch in Cine - 5 literally look for booster seats ourselves , come on what service is that. I’m sure if this was Cavendish there service would have been excellent. I’m utterly disgusted in the service N1 City Ster – Kinekor has given my family and I and won’t recommend anyone to go watch movies there unless they want BAD SERVICE. </p> <p>Regards</p> <p>Mark</p> <p> </p>
61 replies
112 months ago
Bad service
<p>HI < would like to complain about the service i got at reception yesterday, The lack of professionalism was appalling by the desk lady and whoever was sitting in the office.</p> <p>I won tickets for Nik Robinowitz for the 07.12.16 , i came to the desk and requested for my tickets however i didn't pronounce Rabinowitz correctly but Rabunowitz and could hear someone laughing in the back office and the desk lady smirking , on receiving my tickets i left and could hear them laugh out loud together , i didn't want to confront her cause i was with my Wife and cause Im a Christian but really i didn't appreciate that service and request her to be reprimanded as per your in-house disciplinary policy thanks</p> <p>Thanks for the bad service, i wont be coming to the Baxter again</p> <p> </p> <p>Also i complained to Leon van zyl on the 13.12.16 and no feedback has yet been recieved , i was referred to Jeremy after that as seen below and he refeered me someone else, its the 20.01.17</p> <p> </p> <p> </p> <p>Dear Mr Fick</p> <p> </p> <p>Your compliant about Computicket box office staff at the Baxter Theatre Centre was forwarded to the operations Manager ( Carel Van Der Merwe) at Computicket’s Head office. I have copied him in on this e-mail so he can contact you directly</p> <p> </p> <p>Thank you.</p> <p> </p> <p>Regards</p> <p> </p> <p>Jeremy Blackburn</p> <p>Manager-Finance and Operations</p> <p>The Baxter Theatre Centre</p> <p> ********** 969</p> <p> <br />Disclaimer - University of Cape Town This e-mail is subject to UCT policies and e-mail disclaimer published on our website at http://www.uct.ac.za/about/ policies/emaildisclaimer/ or obtainable from +27 21 ********** . If this e-mail is not related to the business of UCT, it is sent by the sender in an individual capacity. Please report security incidents or abuse via ********** /> <br /> <br /> <br /> <br />Carel Van Der Merwe ********** />8:36 AM (43 minutes ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Good Morning Mr Fick,</p> <p> </p> <p>I unfortunately did not receive any complaint form Baxter yet, You can send me the complaint in writing or your contact details and I will contact you shortly.</p> <p> </p> <p>Thanks</p> <p> </p> <p>Kind Regards,<br />Carel van der Merwe | Retail Team Leader Cape Town</p> <p>Computicket (Pty) Ltd<br />Address: Cnr William Dabs & Old Paarl Rd, Brackenfell, 7560, Building Nr. 7</p> <p>Phone: +2 ********** </p> <p>Fax: +2 ********** </p> <p>Cell: 074 ********** </p> <p>Email: ********** />Web: www.computicket.com </p> <p>Disclaimer: http://online.computicket.com/ web/pdf/ ElectronicMailLegalNotice.pdf </p> <p><br />www.computicketdeals.co.za</p> <p>Please remember when replying to all business emails to use our departmental email address. This will ensure that all business emails are attended to. <br />In order to ensure a professional service at all times, only written communication will be accepted.</p> <p><br /><br /></p> <p> </p> <p>Wow the service is just getting worst ..............</p> <p> </p> <p> </p>
0 replies
114 months ago
Reception bad service
<p>HI < would like to complain about the service i got at reception yesterday, The lack of professionalism was appalling by the desk lady and whoever was sitting in the office.</p> <p>I won tickets for Nik Robinowitz for the 07.12.16 , i came to the desk and requested for my tickets however i didn't pronounce Rabinowitz correctly but Rabunowitz and could hear someone laughing in the back office and the desk lady smirking , on receiving my tickets i left and could hear them laugh out loud together , i didn't want to confront her cause i was with my Wife and cause Im a Christian but really i didn't appreciate that service and request her to be reprimanded as per your in-house disciplinary policy thanks</p> <p>Thanks for the bad service, i wont be coming to the Baxter again</p>
0 replies
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)