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Abi M
Active since Mar 2024
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2 reviews25 months ago
BMW menlyn sold a vehicle that was in an accident and they never disclose it
Bought an X3 at BMW menlyn in July 2023 as a family car .Drove it only on weekends and was always packed inside the garage.We were told the vehicle was never involved in an accident..Fast forward December 2023 ,the paint in the front bumper started to crack..We called them,they did not assist .We then went to ARC Montana and we were actually shocked to learn that the car came to them early in 2023 for repainting.That was then when the salesman at BMW menlyn told us that the car only hit a pothole and hence it was repainted.Since it was still under warranty, ARC Montana took it in for paint repairs in January 2024.Then March 2024,the front bumper paint cracks resurface AGAIN..Now we did our own investigation and we learnt that the car was damaged in March 2021 with the value on R120000(R120k) for repairs..To us only major damage can amount to us.We went to Weelee to see if their system can detect that and YES it did ..The same information we got during our investigation is the same as the one we received... Abrie Venter was our salesman under the management of Uwe Ludwig.They failed to be transparent and be honest with what happened to the vehicle..The worst thing is ,they sold it at the market related price knowing very well that it was damaged..Now the vehicle cannot be sold to another dealer because it is classified as being on the accident unless we sell it via auction.
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25 months ago
BMW menlyn sell vehicles that were involved in accident and they don't disclose that information to customers
Bought an X3 at BMW menlyn in July 2023 as a family car .Drove it only on weekends and was always packed inside the garage.We were told the vehicle was never involved in an accident..Fast forward December 2023 ,the paint in the front bumper started to crack..We called them,they did not assist after .We went to ARC Montana and we were actually shocked to learn that the car came to them early in 2023 for repainting.That was then when the salesman at BMW menlyn told us that the car only hit a pothole and hence it was repainted.Since it was still under warranty, ARC Montana took it in for paint repairs in January 2024.Then March 2024,the front bumper paint cracks resurface AGAIN..Now we did our own investigation and we learnt that the car was damaged in March 2021 with the value on R120000(R120k) for repairs..To us only major damage can amount to us.We went to other reputable company to see if their system can detect that and YES it did ..The same information we got during our investigation is the same as the one we received... Abrie Venter was our salesman under the management of Uwe Ludwig.They failed to be transparent and be honest with what happened to the vehicle..The worst thing is ,they sold it at the market related price knowing very well that it was damaged..
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