LS
Lulama S
Active since Mar 2024
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
Complaint
Dear [Shop Manager/Owner or Customer Service Team],I am writing to formally complain about a recent transaction at your store involving your employee, Vhitshilo Ligege.On the 18th March 2026, 15H06 I requested a cashback of R100. Ms. Ligege processed R300 instead and handed me only R100, resulting in a shortfall of R200 that was not returned to me. When I returned to the shop shortly after to address this, she giggled and spoke in a language I could not understand, which left me feeling dismissed and frustrated.This incident feels like a clear case of mishandling or potential *****, and I am deeply disappointed by the unprofessional conduct. I kindly request an immediate investigation, a full refund of the R200, and confirmation of any corrective actions taken with your staff. Please respond within 48 hours with next steps.Thank you for your prompt attention to this matter. I value your business and hope this can be resolved satisfactorily.
1 reply
4 months ago
Complaint
Dear Roco Mama Team,I recently visited your EastGate branh on [date and time, e.g., 21 December, 2025, and was disappointed with the value for money. While the food tasted great as usual, the portions were noticeably smaller than expected felt insufficient for a main course, leaving me still hungry.Additionally, the drinks were filled mostly with ice and one lemon, resulting in very little actual beverage and making them taste watered down once the ice melted. This detracted from the overall enjoyment of the meal.I love Roco Mama and have been a regular customer, so I'd appreciate it if you could look into this.
53 replies
11 months ago
Cheap quality
Highly disappointed at the quality used and attitude from the casher from your store at Mall of the South. How in the world does new underwear tear?? What a long and embarrassing morning.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
3 (100%)