RE
RocoMamas Eastgate
Unclaimed Business
RE
RocoMamas Eastgate
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIC
Ivana C
1 reviews | Active since Jan 2020
24 Jan 2026, 14:07
Rocomamas service is ****
The service at this establishment needs work. The waiters will sit you down and forget about you. It takes a whole 15mins before they come to get your order for drinks. The wait for the food is even worse, I sat with hungry kids for close to an hour and it wasn’t even packed. There is no one waiter attending you so you end up with three different people handling your order. The waiters even started arguing while they had trays of food meant to be served. I enjoy the food hands down but the service is ****
Helpful (0)
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Ivana C
1 reviews | Active since Jan 2020
24 Jan 2026, 14:07
Rocomamas service is ****
The service at this establishment needs work. The waiters will sit you down and forget about you. It takes a whole 15mins before they come to get your order for drinks. The wait for the food is even worse, I sat with hungry kids for close to an hour and it wasn’t even packed. There is no one waiter attending you so you end up with three different people handling your order. The waiters even started arguing while they had trays of food meant to be served. I enjoy the food hands down but the service is ****
0
Replies (0)LS
Lulama S
1 reviews | Active since Jan 2020
21 Dec 2025, 22:01
Complaint
Dear Roco Mama Team,I recently visited your EastGate branh on [date and time, e.g., 21 December, 2025, and was disappointed with the value for money. While the food tasted great as usual, the portions were noticeably smaller than expected felt insufficient for a main course, leaving me still hungry.Additionally, the drinks were filled mostly with ice and one lemon, resulting in very little actual beverage and making them taste watered down once the ice melted. This detracted from the overall enjoyment of the meal.I love Roco Mama and have been a regular customer, so I'd appreciate it if you could look into this.
Helpful (0)
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Lulama S
1 reviews | Active since Jan 2020
21 Dec 2025, 22:01
Complaint
Dear Roco Mama Team,I recently visited your EastGate branh on [date and time, e.g., 21 December, 2025, and was disappointed with the value for money. While the food tasted great as usual, the portions were noticeably smaller than expected felt insufficient for a main course, leaving me still hungry.Additionally, the drinks were filled mostly with ice and one lemon, resulting in very little actual beverage and making them taste watered down once the ice melted. This detracted from the overall enjoyment of the meal.I love Roco Mama and have been a regular customer, so I'd appreciate it if you could look into this.
0
Replies (0)TS
Thys S
1 reviews | Active since Jan 2020
1 Sept 2025, 08:44
Rasism at Roco Mamas Eastgate
My wife and I have not been to Roco Mamas for years, we normally safe it for a special occasional being a more than usual pricy Restaurant, but seeing my wife veld like something Spicy and we were in Eastgate doing shopping we felt that Roco Mamas would be a nice idea. As we sat down my wife mentioned how nice it is to be back at Roco Mamas again and ordered the Chocolate Milkshakes for us, and that we have not been here for years because of the price of the Burgers but we felt like them, whereas the young waiter reply's to us immediately "Nothing is too expensive for white people". At first I thought I did not hear him right and I asked him "I am sorry, what did you just say?" and he rep**** again "Nothing is too expensive for white people, we can afford it", we cancelled our order of the Milkshakes, got up and left. Roco Mamas will never see me again and I will tell this story to anyone that will listen to me.
Helpful (0)
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Thys S
1 reviews | Active since Jan 2020
1 Sept 2025, 08:44
Rasism at Roco Mamas Eastgate
My wife and I have not been to Roco Mamas for years, we normally safe it for a special occasional being a more than usual pricy Restaurant, but seeing my wife veld like something Spicy and we were in Eastgate doing shopping we felt that Roco Mamas would be a nice idea. As we sat down my wife mentioned how nice it is to be back at Roco Mamas again and ordered the Chocolate Milkshakes for us, and that we have not been here for years because of the price of the Burgers but we felt like them, whereas the young waiter reply's to us immediately "Nothing is too expensive for white people". At first I thought I did not hear him right and I asked him "I am sorry, what did you just say?" and he rep**** again "Nothing is too expensive for white people, we can afford it", we cancelled our order of the Milkshakes, got up and left. Roco Mamas will never see me again and I will tell this story to anyone that will listen to me.
0
Replies (0)