M
Mokgatsane
Active since Apr 2024
3
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0
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Reviews
3 reviews2 months ago
Misleading Communication After Vehicle Delivery
I recently took delivery of a new BAIC X55 from RM Bryanston. At handover, I was informed that the branded BAIC floor mats were out of stock and that I should return to collect them once new stock arrived. At no stage was I told that these mats would be an additional charge. When I later followed up to arrange collection, I was then told I would need to pay for them. This directly contradicts what I was told on delivery day. If the mats were not included, this should have been clearly communicated upfront not after the vehicle had already been handed over. I proceeded with delivery based on the understanding that the mats formed part of what was already discussed. Changing the position afterwards feels misleading and reflects poorly on the dealership’s transparency and customer service. They just want to ******* customers.
0 replies
5 months ago
MFC is the worst
Nedbank/MFC has the worst service and that time they are able to deduct money on your account each month without fail. I have been sent from pillar to post and told that they can’t see on the system that I called, I am trying to sell my car and they are delaying the whole process so they can get to deduct the monthly installment
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)