KR
Kevin R
Active since Apr 2024
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Vodacom Fiber, repeated infrastructure failures
Dear Vodacom Support / Customer Care Team, I am writing to formally complain about an ongoing fiber outage affecting my connection in Parlock, KwaZulu-Natal (Durban area). My fiber service stopped working at 8:45 p.m. on 9 January. As of 5:00 p.m. on 11 January, the service has still not been restored. This places the outage at approximately 48 hours and counting. Vodacom has confirmed that this is an area outage affecting multiple clients, yet the only feedback provided is that the issue is “under investigation,” with no estimated time of resolution and no meaningful progress updates. This is unacceptable. These outages frequently occur , and it appears that no effective repair capability is available. As a result, customers are left without service for extended periods while continuing to pay for it. I am paying for a 100 Mbps / 100 Mbps fiber line, yet the service is continuously interrupted. This is not an isolated incident. The Parlock area experiences recurring infrastructure failures, indicating poor maintenance, temporary repairs, or infrastructure that is no longer fit for purpose. The repeated breakdowns raise serious concerns about: - The reliability and condition of Vodacom’s fiber infrastructure in this area - The quality and effectiveness of repair work, given the frequency of repeat failures - Whether this area is being treated as a low priority, despite customers paying for premium services Customers should not be expected to tolerate prolonged outages, vague communication, and a lack of accountability—especially when paying for high-speed fiber services. I request: 1. A clear explanation of the root cause of this outage 2. A realistic and committed timeline for service restoration 3. Details on permanent infrastructure upgrades or corrective actions planned for the Parlock area 4. Consideration of appropriate compensation for the extended service disruption The current level of service reflects poorly on Vodacom and suggests a lack of urgency and responsibility toward affected customers. I expect a prompt and substantive response.
112 replies
4 months ago
VODACOM Fibre, Unreliable, Poor Customer expeeience
I am writing to formally express my dissatisfaction with the handling of a recent Vodacom Fiber outage. The incident occurred on Wednesday around 4 p.m. Shortly after the service went down, I contacted your call center. I was informed that it was an outage and that technicians were on site resolving the issue. This information was false, as no action had been taken. I called again the following day (Thursday) and was told the issue was still being addressed. No reference number was provided, and no estimated resolution time was given. By Friday, after multiple attempts to get updates, I discovered that 148 clients were affected, yet there was still no feedback, reference number, or timeline for resolution. The call center staff offered me an alternative to purchase additional data. I find this completely unacceptable. I pay for fiber service, including associated fees, and should not be expected to incur extra costs because Vodacom cannot maintain or promptly fix its infrastructure. Customers deserve clear communication, timely service restoration, and, when outages occur, complimentary alternatives to ensure continuity of service. The current system, where outsourced field agents are unresponsive and call center staff cannot provide updates, is failing your clients. This pattern, particularly over weekends, suggests systemic issues in Vodacom’s infrastructure maintenance and customer service approach. I urge Vodacom to: 1. Provide immediate compensation or complimentary data for affected customers during outages. 2. Improve communication by issuing reference numbers and regular updates to affected clients. 3. Review the efficiency of field agents and internal systems to prevent prolonged outages. Continued neglect of these issues will force clients to seek alternative providers capable of reliably delivering service and timely support.
0 replies
6 months ago
Arrogant, Aggressive, Vulgar Staff, Pathetic Customer Service
West Ham Bakery, Newlands West, Durban — Customer Review I had a very unpleasant experience at West Ham Bakery in Newlands West, Durban. I spent around R160 at the store and picked up a 2-litre cool drink. The shelf clearly showed the price, but when I got to the till, they charged me more. I pointed this out to the cashier, but he said, “No, I can’t do anything.” I asked him to come and check the shelf since there were many price tags with same price. There were two men at the counter, both rude and arrogant. The one I spoke to became aggressive and started raising his voice. When I told him that’s not how you speak to customers, he told me to get lost using slang. When I called him out for being rude, he said to me, “f*** off,” right there in front of everyone. I was shocked at his behaviour and asked if this was their idea of customer service. He just stood there with an aggressive tone and body language. I then asked the other attendant to please write down the name of the man who spoke that way. He refused. I asked, “You don’t even have a pen in your store?” He said, “No, we don’t have one,” clearly avoiding the question. He refused to identify the man or write anything down. It was obvious they didn’t care and just wanted me to leave. I expected better from West Ham Bakery because it’s a larger, more established business with multiple branches. But the same attitude continues—untrained, arrogant staff with no supervision and no sense of accountability. There seems to be no management present, no customer service training, and no professionalism at all. Because it was around 10:30 p.m., there was no manager on duty, and the staff acted like they owned the place, speaking however they wanted with zero respect for customers. West Ham Bakery needs to take this seriously. The behaviour I experienced was unacceptable, unprofessional, and completely disrespectful. No customer should ever be told to “f*** off” for questioning a price difference. Honestly, I don’t expect any real action from this business. Based on how the staff behaved, it seems management either doesn’t know or doesn’t care about how their employees treat customers. Unless serious changes are made, this bakery will continue to deliver a poor and disrespectful customer experience.
0 replies
6 months ago
Violent Death Threat by Employee and Poor Management Response
Formal Complaint: Violent Death Threat by Employee and Poor Management Response Location: Checkers Reservoir Hills, Durban Date of Incident: 20 October 2025 (AM session) Incident Summary On the morning of 20 October 2025, I visited the Checkers Reservoir Hills branch to purchase groceries. While in the food and herb section, I was looking for dhania (coriander) but could not find any on the shelf. I approached an employee who was packing stock and asked politely whether they had any in the back. The employee responded rudely, saying, “It’s in front of your eyes.” I asked him what he meant by that, and he rep****, “Open your eyes in front of you.” It was not just the words he used, but the arrogant, mocking, and hostile tone in which he spoke. This is completely unacceptable behavior from any employee dealing with customers. When I confronted him about his attitude, the employee became aggressive. He stepped toward me and said, “What are you going to do about it?” I rep**** that I would inform management about his conduct. At that point, he became even more aggressive, walking closer and threatening me directly, saying, “I’m going to kill you.” He repeated this multiple times, approximately three times, saying, “I’m going to kill you. What are you going to do about it?” Two security guards, one male and one female, were nearby. The male security guard had to physically step in between us because the staff member continued to advance toward me aggressively. When I asked the security guard if he heard the employee make that threat, he confirmed that he did. Store and Management Response I shouted for management and demanded that the manager be brought to the scene immediately. When he arrived, I explained the situation in full and instructed him to confirm with the security guards, who had both witnessed the threat. Even with the manager present, the violent employee continued to behave aggressively and showed no respect for his manager’s authority. The response from both management and security was shockingly weak. The employee who had just issued a death threat was not removed from the area immediately. This is completely unacceptable, no customer should ever be left standing near someone who has just threatened their life. I explicitly told the manager, “I want this guy fired. He is a menace, a violent character, and he needs to be dismissed immediately.” The security at this store is extremely poor. They did not act to control the situation or protect the customer. The store manager’s reaction further demonstrated a lack of training and basic understanding of safety protocols. When I asked for the names and details of everyone involved, the manager questioned why I needed them. I explained that I required those details to contact corporate and report the incident properly. This level of incompetence and unprofessionalism is unacceptable. You would not find this behavior in other Checkers branches. Staff and management at those locations know how to handle customers respectfully and maintain safety. What I witnessed at Reservoir Hills was a complete breakdown of discipline, respect, and customer care. Follow-Up Later that day, at approximately 12:38 p.m., I received a missed call from 012 649 0900, which appeared to be a callback from Checkers. I immediately returned the call, but the number does not accept inbound calls, and I was unable to speak to anyone. No further contact was made with me after that. Conclusion and Request for Action This incident was deeply distressing and raises serious concerns about customer safety at Checkers Reservoir Hills. The behavior of this employee constitutes a ******** threat, and the failure of management to act appropriately compounds the seriousness of the matter. I formally request the following actions: 1. A full investigation into the incident, including a review of CCTV footage from the morning of 20 October 2025. 2. Immediate disciplinary action against the employee involved, up to and including termination. 3. Written confirmation that the incident has been investigated and that the employee has been held accountable. 4. A formal written apology from the store and from Checkers corporate for the misconduct and lack of safety. 5. Confirmation that all staff and security at this branch will undergo retraining to ensure customer protection. No customer should ever experience verbal abuse, threats, or physical ************, least of all from a store employee. The conduct I experienced is unacceptable and reflects extremely poorly on the Checkers brand. I request a written response within 48 hours confirming receipt of this complaint and outlining the next steps.
0 replies
6 months ago
Unstable Fibre Network, Failed Inferior Fibre Speed
Subject: Urgent: Ongoing Poor Fiber Speeds and Network Instability in Parlock, Durban Dear Vodacom Management, I am writing to formally raise a long-standing and unresolved issue regarding the poor performance of our Vodacom fiber connection in Parlock, Durban. Please communicate your plan of action with me via my email on file and not rely on cell calls. Despite multiple reports and emails sent to your support team, the problem continues without any meaningful resolution. We are subscribed to a 100 Mbps upload and 100 Mbps download package. While speeds during the day are occasionally acceptable, they begin to deteriorate after 3 p.m., and by 9 p.m. the service becomes practically unusable. At these times, download speeds drop below 10 Mbps, and ping rates—normally expected around 6 ms—rise dramatically to between 50 and 109 ms. This renders the fiber line slower and less stable than a basic cellular connection. Speed tests conducted using Vodacom’s own testing tool confirm these results. I have repeatedly submitted screenshots and data as evidence, yet no effective action has been taken to address the matter. It appears Vodacom may have oversold fiber capacity in our area without corresponding upgrades to network infrastructure. If that is not the case, then there is a serious technical fault within your network that remains unresolved. Either scenario is unacceptable. I am paying a significant monthly fee for a service that consistently fails to meet contractual and advertised performance standards. I therefore expect immediate and measurable action from Vodacom to rectify this issue, along with a clear explanation of the cause and a timeline for resolution. Please treat this matter with urgency.
106 replies
6 months ago
Vodacom Fibre Unreliable Fibre speeds
Subject: Urgent: Persistent Fiber Line Performance Issues on 100/100 Mbps Connection Dear Vodacom Technical Team, I am writing to formally raise an urgent reoccurring concern regarding the performance of my 100 Mbps by 100 Mbps fiber connection. Over an extended period, the line has consistently delivered speeds far below the contracted bandwidth, severely affecting usability. I have emailed your assigned department evidence of speed tests showing download speeds ranging between approximately 7 Mbps to 25 Mbps, with occasional drops below this range. Ping rates have reached up to 109 milliseconds, rendering the connection effectively unusable during these periods. This issue predominantly occurs after 3:00 PM and worsens through the evening, often peaking around 7:00 PM to 10:00 PM. Given that this is an unthrottled fiber line, these performance degradations are unacceptable. It appears that while your automated monitoring systems detect these speed anomalies, no corrective action is being taken. I request a detailed explanation of what you are doing to resolve your poor service delivery. Please confirm if you are throttling uncapped Fibre lines and we request tou monitor and correct issues. DURBAN KZN PARLOCK
159 replies
7 months ago
Unreliable Fibre, poor infrastructure maintenance and unsupervised poor repairs.
Subject: Service Request SR 250911-866353 – Fiber Outage Failure Dear Vodacom Fiber Support, Service Request SR 250911-866353 occurred today, 11th September, when the fiber line went down around midday. This is now the third outage in just a few weeks, making the service unreliable and disruptive to working from home. This is now 3rd Fibre fault in less than a month. On a previous occasion, the outage was caused by technicians leaving the line unfixed, which created further problems. Please confirm whether technicians are currently on site, whether the work is incomplete, and ensure that this issue is resolved urgently. The repeated interruptions are unacceptable, and the fiber service needs to be consistent and reliable. It defeats purpose of Fibre if every other week the fibre breaks.
106 replies
8 months ago
VODACOM,UNRELIABLE FIBRE, 2nd time in a week
Subject: Urgent Complaint: Repeated Vodacom Fiber Internet Outages & Poor Service (Ticket SR-250823-841498) Dear Vodacom Support Team, I am writing to raise a serious complaint regarding the ongoing poor service and repeated outages from Vodacom Fiber Internet. On 15th August, my internet went down completely. I only had my connection restored two days ago, after being without service for several days. Now, just days later, on Saturday, 23rd August, the fiber went down again at approximately 12:30 PM. When I phoned your support line at that time, I was told it was an area-wide outage, so I waited patiently. By 9:00 PM, when nothing was restored, I called again—only to be told that there was in fact no outage logged. This means I was given the wrong information earlier, which caused unnecessary delays and inconvenience. During my second call, the agent informed me that 10 customers in my area lost connection at the exact same time (12:30 PM), but Vodacom does not classify this as an “outage.” Instead, each affected household is expected to log an individual ticket. That is 10 families left without internet service, on a weekend, being told they must individually beg for resolution. This approach is unacceptable and shows clear disregard for your customers. It is evident that the fault lies at your base station or line break, since multiple connections went down simultaneously. Yet no technician was dispatched, and no urgency was shown. One cannot help but question whether service levels differ between less affluent areas and wealthier ones—because it seems those areas receive priority response while we are left waiting. This level of service is not only pathetic, it is deeply unprofessional. Internet is no longer a luxury; it is essential for families, work, and communication. Leaving 10 families disconnected all weekend is unacceptable. The only reason my issue is now in progress is because the second agent I spoke to had the good sense to log a ticket. My reference is SR-250823-841498. It has been barely two days since our internet was restored after the last prolonged outage, and now it is down again. Do you expect us to wait another week for your “service” to return? I demand the following: 1. Immediate resolution of this outage no later than Monday. 2. An explanation as to why 10 households losing connection is not treated as an outage. 3. Accountability for the wrong information provided by your call center earlier in the day. 4. Clarity on how Vodacom Fiber Internet will prevent this recurring pattern of failure. Please be advised: if this matter is not resolved by Monday, we will inform all local WhatsApp groups and the broader community about the poor level of service from Vodacom, and encourage collective action to hold Vodacom accountable. This email will also be kept on record for possible escalation to ICASA, should Vodacom fail to address this matter urgently. Kind regards,
3 replies
8 months ago
Vodacom Fiber Disaster – Promised Speeds Not Delivered, Support Fails”
I am extremely disappointed with the service I have received from Vodacom Fiber (Reference: SR250807-821965). Here is the full timeline of events: - 7 August 2025: I reported that my fiber line was performing extremely slowly, particularly in the evenings, but also during the day. The call center agent tested the system, reviewed the line history, and confirmed that the service was not working properly. He said the line needed to be escalated to the back office for a 72-hour test and that I might need a new modem, as the current one is old and was not replaced during contract renewal. - Despite this escalation, no feedback was given, and I received no confirmation that the system was tested. Instead, a service technician was sent without prior notice. On a Saturday visit, he claimed nothing was wrong. I explained that the line was working but performing very poorly. He promised to call me personally on Monday to follow up—no call was received, and the file was closed without resolution. - 15 August 2025, around 9:00 PM: The internet completely shut down. Only the modem power button was working; no service lights were active. I attempted to contact the Vodacom Fiber Helpline repeatedly over more than two and a half hours, but no agent answered, even though the service was open. This ongoing failure demonstrates: - Complete lack of follow-through from Vodacom agents and back office - Poor communication and disregard for instructions given by call center staff - Passing the problem to service technicians without resolving it - Total neglect of client needs and business operations We run a business that relies on a consistent 100 Mbps by 100 Mbs fiber connection, including at night. Vodacom’s repeated negligence is disrupting our operations and is completely unacceptable. I request urgent action to: 1. Properly test the fiber line immediately 2. Replace any faulty or outdated equipment 3. Communicate clearly on corrective actions 4. Ensure accountability to prevent this from happening again Vodacom must take this complaint seriously and resolve it immediately.
169 replies
16 months ago
Avoid this place, if you want food poisoning
Our family recently had a meal at this Indian restaurant, and it turned into a complete nightmare. We ordered fish curry, mutton bunnies, seafood platter, and chicken strips during a family outing. Unfortunately, the fish curry and mutton dishes seemed to be the culprits, as all of us fell severely ill shortly after eating. We are now suffering from severe food poisoning—including stomach cramps, diarrhea, fever, body aches, and general weakness. This has been an incredibly distressing and painful experience for the entire family. It is unacceptable that a restaurant operates with such disregard for food safety. The establishment needs to be thoroughly inspected by health authorities and held accountable for serving unsafe food. Food poisoning of this severity could lead to dangerous consequences, and it’s clear that hygiene and food quality standards are not being met here. This place is a disgrace and should be shut down until they can prove they meet basic health and safety standards. I strongly advise anyone reading this to avoid dining here you’re risking your health.
0 replies
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