MH
Michelle H
Active since Apr 2024
2
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0
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Reviews
2 reviews24 months ago
Worst experience ever!! Read the reviews I don't stand alone
I WILL NEVER PURCHASE A VEHICLE FROM WESTVAAL SOMERSET WEST AGAIN! be very careful, you are led to believe that the vehicle you are purchasing is reliable and even told that things like breaks and tires are brand new just to find out that they were all lies, they switch of sensor type problems such as engine lights and even after sending the car back twice the issue has not been resolved, car was also returned without a service book which was in the vehicle. Everyone is so supportive during the sales process but aftercare and service after the purchase...especially when things go wrong is non existent. be careful you could be purchasing more problems than you bargained for. No accountability from the team in regards to any of the things I have experience, car was sold with old tires, old brakes, engine light turned on 2 days after purchase, Brocken review mirrors, crack in screen, which was repaired just never communicated, missing crucial compartments, faulty wind wipers... and all of this to a single mom looking for a reliable car. I was promised by the manager of Westvaal Rudolf that he would arrange to collect my car after Easter which was never done, I had to contact them as soon as more issues raised. now I'm stuck with having to deal with the consumers board, having to pay R4000 a month for a car that is falling apart. Such a bad experience. Also every time nothing is fixed they blame being understaffed. Again be careful
0 replies
24 months ago
Worst experience ever, go read the reviews carefully I don't stand alone
I WILL NEVER PURCHASE A VEHICLE FROM WESTVAAL SOMERSET WEST AGAIN! be very careful, you are led to believe that the vehicle you are purchasing is reliable and even told that things like breaks and tires are brand new just to find out that they were all lies, they switch of sensor type problems such as engine lights and even after sending the car back twice the issue has not been resolved, car was also returned without a service book which was in the vehicle. Everyone is so supportive during the sales process but aftercare and service after the purchase...especially when things go wrong is non existent. be careful you could be purchasing more problems than you bargained for. No accountability from the team in regards to any of the things I have experience, car was sold with old tires, old brakes, engine light turned on 2 days after purchase, Brocken review mirrors, crack in screen, which was repaired just never communicated, missing crucial compartments, faulty wind wipers... and all of this to a single mom looking for a reliable car. I was promised by the manager of Westvaal Rudolf that he would arrange to collect my car after Easter which was never done, I had to contact them as soon as more issues raised. now I'm stuck with having to deal with the consumers board, having to pay R4000 a month for a car that is falling apart. Such a bad experience. Also every time nothing is fixed they blame being understaffed. Again be careful
0 replies
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