DN
diane N
Active since Oct 2010
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
eDreams: Non Honoured Flight Booking & Unauthorised eDreams Prime Activity
Non Honoured Flight Booking & Unauthorised eDreams Prime Activity Date of Incident: 22 February 2026 Dear Consumer Goods & Services Ombud, I hereby submit a formal complaint against eDreams for failure to honour a confirmed and fully paid flight booking, inadequate customer support, financial prejudice, and potential unauthorised subscription activity. 1. Summary of the Incident On Sunday, 22 February 2026, I booked and paid for flights through eDreams for travel from Durban to OR Tambo International Airport for myself and my son. Despite receiving confirmation and proof of payment, the airline did not recognise the booking, and the flight was not honoured. 2. Attempts to Resolve the Issue At the airport, I contacted eDreams through: • Multiple calls to their call centre, where I was assisted by an extremely unhelpful agent and later by an equally unhelpful supervisor named Swati. • Several online chats with their automated support system. None of these interactions resulted in assistance, a solution, or an alternative arrangement. 3. Financial and Personal Impact When we attempted to purchase another ticket, we were unable to do so because eDreams had already placed a hold on funds on my credit card, leaving insufficient available credit to buy a replacement flight. This left us stranded at the airport with: • No accommodation • No spare clothing • No ability to remain overnight We had flown into Durban earlier that same morning to attend a funeral, making the situation particularly distressing. As this was the last available flight of the day, there were no alternative travel options. eDreams’ failure to honour a confirmed booking and their lack of support significantly worsened an already traumatic situation. 4. Unauthorised eDreams Prime Activity I have also been receiving emails regarding eDreams Prime, despite never subscribing to this service. Given the number of similar complaints reported by other consumers, I am concerned that: • An unauthorised subscription may have been activated without my consent. • Funds may be deducted from my account without approval. I request that this matter be investigated as part of the complaint, as it raises concerns about eDreams’ subscription practices and consumer protection. 5. Remedy Requested I respectfully request the following: • Reimbur*****t of R3,000.00 for additional costs incurred as a direct result of being stranded. • A full investigation into why a confirmed and paid booking was not honoured. • Confirmation that no eDreams Prime subscription exists, that no deductions will be made, and that any accidental enrolment is cancelled. • Appropriate corrective action to ensure that other consumers do not experience similar failures. 6. Failure of the Supplier to Resolve the Matter Despite multiple attempts to resolve this directly with eDreams, no assistance, explanation, or remedy has been provided. I therefore request the Ombud’s intervention. I confirm that the information provided is true and correct and request acknowledgment of this complaint and guidance on the next steps.
0 replies
44 months ago
Commendation One Plan Pet Insurance
My pets were insured through One Pet for about 8 years. I was extremely happy with their service and had no problems with claims. My pet passed on in August and today I received a gift from a One Pet, a candle and a card with the most touching words. Thank you One Plan Pet insurance for your kindness and not forgetting your efficiency during our insured period.
134 replies
60 months ago
Discovery Insure
Alicia Timm was excellent to deal with. The problem was followed up and resolved in a day. Thank you Discovery Insure
53 replies
62 months ago
Poor service- Snatcher
Poor quality on one order Wrong colour on another order. Still waiting for my items to be delivered.
0 replies
63 months ago
Discovery Insure
Moloko Mathabathe - Insure 24 Service Consultant - Discovery Insure was very efficient and pleasant when dealing with my burst pipe. She followed up and when the initial plumber could not respond immediately she contacted another company with immediate response. She also guided me in the interim to what I should do. Well done Meloko...you have done Discovery Insure proud
56 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
1 (20%)