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Shaun P
Active since Apr 2024
2
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2 reviews15 months ago
Horrible service after sales amd service from Benoni citi vw / Mastercars
Horrible service after sales amd service from Benoni citi vw / Mastercars. Our car went in for a oil leak ( black oil / engine oil ) When we took the car back to Mastercars it took 2 weeks to repair the car and work was done on the rear main seal ( gearbox that takes red oil ) After receiving the car back they said the oil was dripping and is comming from the belly plates, it will be cleaned. Took the car and the next day it was leaking more oil ( black engine oil ) We went to our booked holiday and took the car back for the same oil leak from the engine area. We have received a call information us its the tapped cover gasket / seal that has a issue and will be replaced. Its another 2 weeks down the line and only received a call to inform on the issue, not a call on updates of estimated date on collection. Once a car is off their floor and sale is done, the after service is horrible. I will not recommend the dealer to anyone. Shaun
0 replies
15 months ago
Horrible service after sales amd service from Benoni citi vw / Mastercars
Horrible service after sales amd service from Benoni citi vw / Mastercars. Our car went in for a oil leak ( black oil / engine oil ) When we took the car back to Mastercars it took 2 weeks to repair the car and work was done on the rear main seal ( gearbox that takes red oil ) After receiving the car back they said the oil was dripping and is comming from the belly plates, it will be cleaned. Took the car and the next day it was leaking more oil ( black engine oil ) We went to our booked holiday and took the car back for the same oil leak from the engine area. We have received a call information us its the tapped cover gasket / seal that has a issue and will be replaced. Its another 2 weeks down the line and only received a call to inform on the issue, not a call on updates of estimated date on collection. Once a car is off their floor and sale is done, the after service is horrible. I will not recommend the dealer to anyone. Shaun
0 replies
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