AV
Annina N
Active since Oct 2010
2
Reviews
0
Industries
Reviews
2 reviews34 months ago
Friendly, prompt and effective service
Friendly, prompt and effective service. I appreciate it. Thank you
60 replies
117 months ago
Taken for a ride ..... AGAIN
<p>With referral to my very unfortunate dispute with Mrs Martie Eksteen of De Ville Glass and Aluminium in Durbanville, and my Hello Peter review on the 19th of May of the extremely poor service and public relations we received from her, I have to revert to Hello Peter once again because of her failure to settle her debt to me as was suggested by herself.<br />After 4 and a half months, and while I was busy with procedures with the Court for Small claims and she did not respond to a letter of my attorney, I unexpectedly received an email from Mrs Martie Eksteen on the 26th of August @ 11:47. She asked for our bank details and if we were willing to settle on an amount. She wanted to start new with a clean slate.<br />I replied back that we will accept the one glass in dispute as is, despite the fact that it was not according to our specific instructions and written order aimed specifically for safety reasons for our grandchildren (sharp corners on a desk glass, in stead of rounded corners as we specified)<br />I emailed back that we will accept the full amount of the oven splash back though - to resolve this matter with her, as we had to order it again from another company at more than she quoted us for. Mrs Eksteen failed to deliver and also never refunded us as she promised numerous times for this product that she was unable to deliver after 3 months since we ordered and had to pay her THE FULL AMOUNT in advance for our order. (because the order was custom sized toughened glass)<br />Mrs Eksteen thanked me for my feed back and undertook to immediately transfer R1500 into my account, with the balance of R1600 not later than Friday the 2nd of September. <br />With this commitment from her, she asked me to remove my review on her business here, as well as on the Google review option.<br />She stated that I was welcome to put it back should she fail to perform no later that Friday the 2nd of September.<br />“(Hi Anina</p> <p>Dankie vir die terugvoer.</p> <p>Ek gaan solank die helfte betaal vandag R1500 en volgende Vrydag die balans.</p> <p>Ek stuur vir jou bewys van betaling.</p> <p>Kan jy asb die reviews verwyder vandag. Jy is welkom om dit terug te sit indien ek nie by volgende Vrydag of vroeer die balans betaal het nie.</p> <p>Ek wil graag n nuwe skoon begin maak.</p> <p>Kind Regards</p> <p>Martie Eksteen</p> <p><br /> ********** )”</p> <p>This was followed up by numerous emails that week to ask that I must please remove the reviews and that she wants to make a clean start etc. <br />I undertook to immediately to:<br />1. Contact and withdraw my case with her from the Court of small claims - which I did<br />2. remove reviews from Hello Peter and Google as soon as we got back after a few days away – which I did.<br />However, I was unable to delete my Hello Peter review and followed it up with a very positive review of her commitment to resolve this matter and how glad I was that we could now finally settle this very unfortunate incident.<br />I even googled to see if there were FAQ on how to delete this review and emailed it to her so that she could see that I was really trying to accommodate her obvious remorse and her wanting to make amends.<br />She emailed me again to say that she mailed Hello Peter to contact me to get my permission to delete this negative review.<br />On Thursday the 1st of September @ 8:18, Monique Smith emailed me to say say that my review on De Ville Glass & Aluminium was deemed 'inappropriate' by the business concerned.<br />I replied that this review was NOT inappropriate at the time, how ever, now Mrs Eksteen has offered to compensate us for our money of the splash back which was never delivered to us after 3 months of most unpleasant encounters with her.<br />I trusted Mrs Eksteen enough to give Monique permission to take it down – and stated in my email to her that:<br />“She has now paid half of the monies and will pay the outstanding amount to us by tomorrow. <br />Should she fail to do that, I will contact you again. <br />You can take the review off - not because it was inappropriate, but because she has now, after 4 and a half months, decided to honour her debt to us. <br />Kind regards”</p> <p>It is now Saturday afternoon, the review has been deleted, and after numerous mails from Mrs Eksteen to please withdraw my 2 reviews which I did … no deposit was made as promised at the latest yesterday.</p> <p>I am extremely disappointed and disgusted – not because it is a huge amount, but because I once again was taken for a ride by Mrs Eksteen.</p>
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