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Corinne C
Active since Oct 2010
2
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2 reviews25 months ago
UTTERLY DISAPPOINTED
Insurance company advised Paramount on 22nd February to proceed with ordering of part and repair of a rear light and small fender bender. Car requested on 5th March. WhatsApp sents indicating 7-10 working days for repair. FIRST ALARM BELL. Should have listened! On Monday, 11th March I call again after little feedback the previous week to be told THAT THE COURIER HAS NOT DELIVERED the replacement part and a painting station is "broken" and we busy... and I have to many responsibilities, too much work, I can't get to everything. 12th March, IN ASSEMBLY will be available late Wednesday or Thursday. 14th March, IN ASSEMBLY still but will follow-up SUDDENLY CAR available at 4pm BUT NOTE ONLY CASH ACCEPTABLE OR IMMEDIATE TRANSFER Sent a picture of notice at reception, which I was NEVER in as I didn't drop-off vehicle for repair, but no communication about this on the whole days!!!! NEVER USE PARAMOUNT BODYWORKS AGAIN
0 replies
38 months ago
PATHETIC SERVICE... EX ALEXANDER FORBES CLIENTS BE WARNED
ZERO should be an option. Incompetence taken to a new level. Alexander Forbes was incredible with customer services, but my first experience with a claim since MOMENTUM INSURE took over it is absolutely horrendous. Problem 1 ... took over 6 hours to get roadside assistance to tow car after phoning numerous people, eventually Renaldo gave me some indication what to do. Problem 2 ... no communication with me from claims for over 48 hours after car towed in. I escalate to a senior. Assessor appointed. NOW WAIT FOR IT.... Problem 3 ... MOMENTUM Insure has "lost" my car between towing on Monday afternoon and Thursday afternoon when I get an email wanting my REGISTRATION NUMBER of my car - although I have CLAIM NUMBER already. Problem 4 ... no one has had a conversation with me regarding this unacceptable service Problem 5 ... I requested car be towed to am approved TOYOTA and MOMENTUM service provider to be told it HAS to go to Auction Nation. Problem 6 ... Problem 7 ... Problem 8 ... So do I lay a charge of theft against MOMENTUM INSURE? Call the Oubadsman? Consumer Council? HORRIFIED
109 replies
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