BS
Brett S
Active since Oct 2010
3
Reviews
0
Industries
Reviews
3 reviews10 months ago
Phenomenal support staff! Thank you Desiré T!
Our server went down yesterday and it took a good part of the day to restore. During the ENTIRE process, Desiré T from Customer Support stood by my side the ENTIRE way! If I needed ANYTHING she was there. She even refused to leave the chat in case I needed anything else and said she would be standing by while we resolved the issue. This was about 5 hours that she waited for us. Absolute legend! Thank you Desiré. Xneelo and their team are amazing and the support staff are second to NOONE!
53 replies
50 months ago
No precision in Precision Garage Doors
If there was a 0 star rating I would have given that. In December 2021 my garage door main spring broke due to age. Precision Garage Doors came out and replaced the spring and reset the coil cables and tension. Only 3 months later, the garage door refused to close again. Turns out the tension cables that lifts the door up was completely coiled around the rod at the top and had come off the cable wheel. I contacted Precision Garage Doors again to come and resolve the issue urgently as it had only been 3 months after the repair. The Spring and tension cables were all part of the repair that Precision Garage Doors had performed. When the technician arrived, he couldnt tell me why this had happened but he continued to try and get the door to drop all the way down. To cut a long story short, he struggled to get the door down because the tension cable was still hooked and he was unable to release the cable. So he proceeded to use a ***** driver to pry the tension cable off the hook but he had to use incredible force. I thought it was strange that he was struggling so much. I thought that they do this all the time. Anyway, he ended up breaking the pin off of my bracket right in front of me. The suppliers were at this time all closed so he promised to return on the Monday with a new bracket. On the Monday morning, I got a cold and abrupt response from his boss (Chris) but not to bore you with too many details, Chris tried to imply that the pin was already broken off and this was the reason for the tension cables jumping off the cable wheel and coiling around the rod at the top. If this was true, then there would have been no reason for the technician to even bother removing the cable from the pin on the bracket because it would already be off. Nevertheless, I found Chris to be very obnoxious and rude and it was simply because he refused to take responsibility for the bad workmanship that was done in December that ultimately caused my problems now. The cherry on top was when he implied that the pin broke off on its own and it was not his technician that did it even though I saw the technician with my own eyes break it off and the technician admitted to it and apologised profusely for what had happened. @Chris, learn to take responsibility for your technicians. You're the owner and you are responsible for your teams workmanship. Learn to guarantee your work properly and maybe you will go further in this industry. I ended up contacting Roos Garage Doors to come in and fix the issues to which they pointed out a few other issues with my garage door that was not pointed out to me when Precision Garage Doors came in December. Had they been more qualified to do the job, I would have paid them to fix all the problems then already to avoid this pain. To everyone else reading this, Stay away from Precision Garage Doors. There is no precision in their work whatsoever.
0 replies
64 months ago
Refund refusal after store delays contract activation and it results in overcharges
I went in to the Sonieike Mall store on 24 November 2020 to upgrade my contract before it expired. The store only Activated the upgrade on 11 January 2021. Due to this I was overcharged in December by almost +-R1200. I have only since received a partial refund of R620 because the MTN back office blames the store for not activating my upgrade on the day and the store blames the back office for having technical difficulties on the day they tried activating my upgrade. I logged a complaint with the store manager who in turn logged it with the back office. I have been waiting for almost 4 weeks since original complaint and today I was told by the store manager that there is nothing she can do as the store assistance was the one to make the mistake and I must take it up with the store assistant and there is nothing more she can do. So in other words, the store assistant stuffs up by not activating the account on time and according to the store manager, she has done whatever she can because she can't change the MTN back offices decisions and because her store assistant was the one to mess up, it's just one of those things that I must accept. I must accept losing almost R650 because of their mistake! They owe me money and they are aware of it but, oh well.. it was just a mistake on the store assistant's part....so have a nice day!
61 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)