JF
jenni F
Active since Oct 2010
4
Reviews
0
Industries
Reviews
4 reviews10 months ago
MAKRO BAD ONLINE DELIVERY ISSUE
I placed an order on Sunday 29th June. Delivery date for bulk of the items was 30th June. Nothing arrived. I called several times on the 30th June and could not get any real assistance as to where the order was! I was told then by a consultant that she would call me back - still waiting and still no order. Today I tried to call to cancel my order and did not have the order no on hand. The consultant was adamant he could not help with my mobile number like the others had and refused to put me through to a supervisor/manager - typical, until he had the order number. I was stressed about the whole situation and this made it worse. I then tried again late afternoon and the lady said she was trying to reach the couriers and would call me back as she could not get hold of the store. I still want to cancel the order and have had no success in getting any call backs or assistance. If Makro want people to order on line they definitely will have to up their game.
56 replies
15 months ago
SMOKING IN RESTAURANT, ROSEBANK
A friend and I went there on Tuesday 28th January. We sat on the outside - iow the by the walkwall through the restaurants and mall. A gentleman sat down and lit a cigarette, we called the manager who was reluctant to deal with it. Awhile later 3 customers went to sit outside at the same time, with the original smoker and started smoking and one lit a cigar. We called for the manager via the waiter and she basically ignored our request to we went inside and expressed out unhappiness at this dis regard of us having our meal. We told the manager we would never enter their establishment again and honestly he sort of said sorry but it was not sincere and my no effort to try say to us to come again, or here have a coffee inside or anything. It is not an inexpensive restaurant and honestly cannot believe that they did not stop this in its tracks as it is an obvious violation and unfair to customers who do not smoke.
0 replies
61 months ago
READ YOUR EMAILS EDGARS
Since Edgar's takeover I have been trying to close my account as I loved the fact that they did not charge interest on accounts. Now they do! I wrote in Dec and wrote in April and am getting constant calls about an overdue account which I had paid to the sent in December. On the ph I am repeatedly saying I want to close my account. Pl action my mail but still this am I get a note that my account is overdue. I am beyond frustrated. Does Noone read their emails. Maybe they should employ me to do that so that their customers are heard!!!
0 replies
131 months ago
NEW PH UNDER 7 DAYS FOR EXCHANGE NOT CHANGED
Why is there a process for a phone under 7 days to be replaced if a faulty appearing to be a faulty unit not just exchanged as per the Samsung phone return policy but through Auto page I must give my phone back and wait till tuesday - 4 days till I get my phone back or a new phone. They don't have loan phones and I must just be ignored and left in the 'dark' for the whole time - but tough, they have no solution!!!! Nice. It is nonsense that they can't replace immediately in store and send the faulty unit for replacement with Samsung and keep the customer happy and not left in the lurch. As it is it too over 3 HOURS to transfer my information last sunday from my old phone to the new one. Also, for some odd reason they did not give my sim card to my driver but kept it in store .... why!!! So disappointed with them and their customer service department who also had no solution for me. Nice. If they think people, as the auto page employee said to me - drop a phone, drop it in water etc and then try return it, then get the customer to sign a disclaimer that they did not damage the phone. But replace immediately!!
75 replies
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2 Star
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1 Star
2 (50%)