KW
Kimberly W
Active since May 2024
2
Reviews
0
Industries
Reviews
2 reviews1 month ago
Poor customer service
I recently received my March invoice, which indicated that payment for February had been received. However, after checking my bank statement nine days later, I noticed that no payment had actually gone through. I then contacted Telkom to request an invoice so that I could settle the outstanding amount. During this call, I was informed that my account had already been handed over to a collections service. This came as a surprise to me, as I did not receive any prior communication informing me that my account was overdue or that it would be handed over if payment was not made. I did not receive any email, SMS, or other notification regarding this matter. Additionally, I have not received any communication from the collections agency to confirm that they have taken over the account. My network services are still active, and I am willing to settle the outstanding amount immediately. However, I was also informed that Telkom does not have contact details for the collections service, which makes it difficult for me to resolve the issue. I need an invoice to make payment, very disappointed by the lack of communication and the wrong information you guys display.
0 replies
2 months ago
Lack of Response Regarding My Security Deposit service
I lived at this property for two years, and unfortunately my experience was extremely disappointing from start to finish. Throughout my time there, I dealt with ongoing maintenance issues and ****roach infestations that were never properly resolved. Requests were either ignored, delayed, or handled in a way that didn’t actually fix the problem. No tenant should have to live in those conditions, especially while consistently paying rent on time. Speaking of rent — I paid my full rent on time every single month for two years. I upheld my end of the lease without fail. However, when it came time to return my security deposit, they deducted a portion of it without providing any clear explanation or itemized breakdown showing how they calculated the amount. Now, after multiple calls and texts asking for clarification about my own money, they are simply ignoring me. The lack of professionalism and accountability is frustrating and unacceptable. If you’re considering renting here, be cautious. My experience was poor communication, unresolved issues, and difficulty getting straightforward answers when it mattered most
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
2 (100%)