R
Relebogile
Active since May 2024
3
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3 reviews8 months ago
Misrepresentation & *****ulent Debt Counselling – RS Debt Clear
Complaint: I was approached by RS Debt Clear, who claimed to work with the National Credit Regulator (NCR). They told me they would help negotiate lower interest rates on my vehicle finance, but I have received no proof whatsoever that they negotiated anything with my bank. The consultant specifically told me that I would still be paying my respective creditors, only at reduced rates. However, they added a debit order mandate in my name — yet I have no idea what I am paying for, what the terms are, or where the money is going. To this day, no proof or breakdown has been sent to me. RS Debt Clear also sent me unusual insurance policy documents, which they then used to misuse my signature. Without my knowledge or consent, they submitted a Form 17.1 to place me under debt counselling. I never signed or authorised this process. Any telephonic discussions I had with them were misleading, as they misrepresented their services and never explained that I was being placed under debt counselling. This has caused unnecessary stress and could negatively affect my credit record. Desired Outcome: Immediate cancellation of the *****ulent debt counselling. Issuance of a Form 17.2(a) Rejection Letter. Removal of any debit order mandates linked to RS Debt Clear. Full disclosure of where my money has gone, if any debit orders have already been processed. Investigation into RS Debt Clear’s conduct, as they misled me, misused my personal information, and operated without transparency.
70 replies
13 months ago
Makro Online is not helpful at all,don’t purchase there
I have experienced the most gruesome customer service with Makro Online as I have cancelled an order since 26 February 2025 and till this day 17 April 2025,I have not gotten my refund. I have called over 20 times and emailed more than 10 times but they have the audacity to say it’s always a system glitch and they will escalate to finance. Every call is different,one day they say I will get my money with 15 days,the other they say they still investigating and the next they say finance hasn’t processed the refund. That time I’m pleading for R5 999.99 This is really frustrating having to plead a reputable business to give you your money back. I wish no one to ever experience Makro Online customer service. No one seems to really care about my refund. I’m tired to pleading with people at Makro Online. Everyday you follow up with the hope of getting your money back but it’s always excuses
75 replies
24 months ago
It was excellent ser...
It was excellent service,managed to finalise my Rain Routet
70 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)