S
Sharmain
Active since May 2024
2
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2 reviews12 months ago
Still No Delivery After 9 Months - Absolutely Unacceptable!
So disappointed in the service I received! On Facebook they call themselves Turf Wood Projekts and on Instagram they are Turf Projekts. In August 2024, I ordered a TV stand, which was delivered with a fault - the colour was wrong and I was promised that it will be fixed. After months of empty promises and failed delivery deadlines - including a recent promise for delivery a week ago - I still haven’t received my stand or received proper communication. I was then told that they will resolve the situation with the employee who handled the order at personal capacity within 24 hours and the 24 hours was on Thursday. It didn’t help that I saw my stand being sold by a different associated company. The most frustrating part is that my messages aren’t responded to or when I get response after a lifetime, it doesn’t yield any resolution. This is unacceptable. I am escalating this to every consumer protection platform I can and warning others to be cautious. Consumers deserve honesty and professionalism - something I have sadly not received at all! And I will also post this complaint in all online platforms because my previous complaints have been ignored
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