VM
Vanessa M
Active since May 2024
4
Reviews
0
Industries
Reviews
4 reviews21 months ago
Lashluv After Sales Service is Shocking
Lashluv After Sales Service is Shocking After sales service is TERRIBLE. I've been in contact with Lashluv for 2 weeks trying to return the the product for a refund. All I've received is back and forth email communication asking stupid questions. I am sure the communication is from a bot and the company is not legit otherwise this matter would have been resolved already. If not, then their employees need training. I will be sure to write this review on every advert that comes across my page until this matter is resolved.
0 replies
22 months ago
Dissatisfied customer
After logging a complaint on 2 June regarding customer service, I am yet to receive my refund. Despite requesting that my request for refund be escalated after sending several emails, I was advised by an agent that the refund is in progress and will take up to 14 days to refund. Definitely very unsatisfied with customer service.
53 replies
23 months ago
Poor after sales service
I purchased several new furniture items from various retailers and was impressed by their service, however, I am dissatisfied with Cielo's after sales service. On 2 (two) seperate occasions I purchased items and was unimpressed by the handling of my complaint by a customer service agent. I am still waiting for a call from the customer services manager after logging a complaint almost 2-weeks ago about the quality of furniture delivered during the last purchase. The item is yet to be collected and my refund processed. Perhaps tomorrow I may receive a call! Order no. VAN06316
53 replies
23 months ago
Excellent service
Fantastic service. Unfortunately the item I purchased was unsuitable, however, Block and Chisel agreed to arrange collection and refund without hesitation. Very impressed with the after sales service. Thank you Andrea at Block and Chisel.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)