ER
Evan R
Active since May 2024
3
Reviews
0
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Reviews
3 reviews17 months ago
Unauthorized Transaction for Roblox Purchase – Demand for Refund and ***** Investigation
I am extremely disappointed and frustrated with Microsoft and Xbox's handling of a *****ulent transaction on my account. Recently, my son's Roblox account was hacked, and a purchase of 22,500 Robux was made without any authorization or verification on my end. A total of 3999 Rand was ****** from my account, yet the transaction was processed without triggering any Visa verification through my Investec banking app, which should have alerted me to this suspicious activity. After reporting this *****ulent transaction to Microsoft and Xbox, my request for a refund was coldly denied, leaving me with the financial burden of this unauthorized charge. Despite providing evidence of the hack and the lack of verification, both companies failed to acknowledge their flawed security process that allowed this transaction to bypass critical authorization steps. I am appalled by the lack of accountability and support in dealing with this *****. I demand an immediate refund of the ****** 3999 Rand and for Microsoft and Xbox to open a ***** investigation on the account. Their systems must ensure that unauthorized purchases cannot happen so easily, especially on platforms used by children. I expected much better protection and customer service from such well-established companies. Microsoft and Xbox, do better by your customers and rectify this serious breach in security!
0 replies
17 months ago
Unauthorized Transaction for Roblox Purchase – Demand for Refund and ***** Investigation
I am extremely disappointed and frustrated with Microsoft and Xbox's handling of a *****ulent transaction on my account. Recently, my son's Roblox account was hacked, and a purchase of 22,500 Robux was made without any authorization or verification on my end, not even Verify by VISA on my Investec banking app. A total of R 3 999 was ****** from my account, yet the transaction was processed without triggering any Visa verification through my Investec banking app, which should have alerted me to this suspicious activity. After reporting this *****ulent transaction to Microsoft and Xbox, my request for a refund was coldly denied, leaving me with the financial burden of this unauthorized charge. Despite providing evidence of the hack and the lack of verification, both companies failed to acknowledge their flawed security process that allowed this transaction to bypass critical authorization steps. I am appalled by the lack of accountability and support in dealing with this *****. I demand an immediate refund of the ****** 3999 Rand and for Microsoft and Xbox to open a ***** investigation on the account. Their systems must ensure that unauthorized purchases cannot happen so easily, especially on platforms used by children. I expected much better protection and customer service from such well-established companies. Microsoft and Xbox, do better by your customers and rectify this serious breach in security!
0 replies
23 months ago
Unacceptable Service and Contract Cancellation Issues
I am writing this review to express my extreme dissatisfaction and frustration with the service I have received from Vodacom. As a loyal customer for over a decade (almost 20 years of using Vodacom), I expected better treatment and a more professional handling of my request. Unfortunately, my recent experiences have been nothing short of appalling. On the 23rd of February, I called Vodacom at 08:39 on the number 082 1958 with the instruction to cancel my ex-wife's cell phone contract. During this call, the agent assured me that the contract would be canceled and that within two months, all outstanding amounts would be settled. I trusted this information and expected the matter to be resolved promptly. To my dismay, I received an email this month containing an invoice for my ex-wife's cell phone. Confused and frustrated, I realized that my initial request had not been honored. In an attempt to rectify the situation, I called Vodacom again yesterday at 13:55. The agent I spoke with seemed more interested in retaining my business through a special deal rather than addressing my request to cancel the contract. She mentioned that there were numerous points on my account that could be used for a special deal, but I made it clear that I was not interested. Despite my loyalty and timely payments for over a decade, I found this attempt to retain me through incentives rather than respecting my request to be quite insulting. I reiterated that I wanted the contract canceled immediately, especially since my ex-wife now has her own contract with Vodacom and I have no need to continue paying for her phone. After several attempts to sidetrack the conversation with offers and deals, I firmly insisted on the cancellation. It was then revealed that the previous agent had not processed my cancellation request back in February because I would lose my points—a detail that was never communicated to me at the time. This is completely unacceptable and feels like an outright deception. The current agent submitted the cancellation request but stated that the contract would continue until the end of June since, according to her, I only provided sufficient notice now. This is unacceptable and amounts to theft. Vodacom should honor the original cancellation request date and stop the contract at the end of April. Furthermore, I demand reimbur*****t for any charges incurred beyond that date. If Vodacom fails to resolve this matter promptly and in accordance with my initial request, I am prepared to take further action. Despite the relatively small amount involved, I am willing to involve my lawyer to address this issue legally. Additionally, I will cancel all my other contracts and prepaid SIM cards with Vodacom. This will also extend to my entire company and all employees, moving all contracts and prepaid SIM cards to MTN. I strongly advise anyone considering canceling a contract with Vodacom to be wary of their misleading practices and lack of transparency. This experience has been deeply disappointing, and I hope my review serves as a warning to others.
159 replies
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3 (100%)