VM
Vicky M
Active since May 2024
3
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Reviews
3 reviews11 months ago
Complaint Regarding Poor Customer Service at Pep Sontonga Mall (Katlehong
I am writing to formally lodge a complaint regarding the conduct and customer service I experienced from a staff member named S***u at your Pep Sontonga Mall branch in Katlehong on Saturday, 24 May 2025. The first issue arose when I requested cashback after paying for a parcel I intended to courier. I informed the staff member that I would be using a different card for the cashback. However, she immediately declined by shaking her head and saying “No, no, no.” When I asked for clarification, she responded that I should have mentioned it before making the payment. I then told her not to proceed with the cashback and that I would do it at another place. Her tone and response were unnecessarily dismissive and unhelpful. The second issue occurred while I was trying to send a parcel to Boksburg. After she entered the address into the system, it showed as being in Germiston. I politely asked her to hold off and proceed with helping other customers while I confirmed the correct address with the receiver. During this time, she repeatedly referred to me in front of other customers in a disrespectful manner, saying things like “wulosisi ongibambezelayo akayazi i-address” (this lady who is delaying me doesn’t even know the address) and encouraged others to scold me instead of her. She then said to me in a rude tone, “Awuqedi kanti nawe?” (Aren’t you done yet?), and questioned whether I was confirming the address or googling it. I calmly explained that I was confirming with the receiver. When I finally gave her the confirmed address, she again questioned its validity and made another unnecessary comment: “This address is still in Germiston – does your person even know where this is?” Her dismissive and sarcastic remarks throughout the interaction were not only unprofessional but also humiliating. My receiver was so concerned about the treatment I received that they attempted to call the store, but unfortunately, no one answered. I am extremely disappointed with the service and lack of professionalism displayed by this staff member. As a customer, I expect to be treated with respect and patience. I trust that this matter will be taken seriously and addressed appropriately.
0 replies
14 months ago
Printed Out Pictures Too Bright
On Saturday I went to Kodak in Chris Hani Mall(Mashudu) . I wanted to print an pictures so they directed me to a lady that was very rude to me .I asked her which device should I send the pictures to and she said are you in a rush with an attitude and proceeded to help me print the pictures but now she does not ask me how I want my pictures she made them very bright and it did not like them I was afraid to ask them to redo because they're rude.
0 replies
23 months ago
Product exchange.
Greetings, I'd like to express my gratitude to your assistance thank you so much for your patience and support. I went to studio88 Chris Hani yesterday..(Saturday, 18 May 24) Surprisingly i got another people specifically Zolani that helped so well yesterday we even looked for options but we couldn't find any.. So I sent the sneakers to Moz... I believe my friend will change it there because there is a size that side. He manged to change as well ❤️ Thank you so much 🙏🏾🙏🏾🙏🏾
53 replies
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