EL
Erika L
Active since May 2024
2
Reviews
0
Industries
Reviews
2 reviews23 months ago
VW Finance still debiting after full settlement received by them
I purchased a vehicle (2016 VW Polo) through VW Finance and settled it in full on 7 May 2024. The settlement amount was received by VW Finance but on Friday 17 May VW Finance debited my bank account (FNB), with the full monthly amount that I was paying before the settlement was paid. I have immediately contacted VW Finance and informed them that this vehicle has been sold, the HP settled in full and nothing is owing on it, why are they still deducting it via debit order (tracked Naedo) from my banking account, I need the monies refunded immediately as I have other commitments and VW Finances laissez-faire reply was that I will receive my monies back within 7-10 working days!! I do not understand why I need to bring my side (pay on time in full) when paying the vehicle and VW Finance can just do what they want with my money, they can debit my bank account at will after I have no more owing to them and I am told by them to wait until they decide to pay back the monies they deducted from my banking account. VW finance should have made an immediate payment, returning the funds to my FNB bank account, seeing as I was not able to have the debit order reversed at the bank (VW finance blocks this functionality).
53 replies
23 months ago
VW Finance still debiting after full settlement received by them
I purchased a vehicle (2016 VW Polo) through VW Finance and settled it in full on 7 May 2024. The settlement amount was received by VW Finance but on Friday 17 May VW Finance debited my bank account (FNB), with the full monthly amount that I was paying before the settlement was paid. I have immediately contacted VW Finance and informed them that this vehicle has been sold, the HP settled in full and nothing is owing on it, why are they still deducting it via debit order (tracked Naedo) from my banking account, I need the monies refunded immediately as I have other commitments and VW Finances laissez-faire reply was that I will receive my monies back within 7-10 working days!! I do not understand why I need to bring my side (pay on time in full) when paying the vehicle and VW Finance can just do what they want with my money, they can debit my bank account at will after I have no more owing to them and I am told by them to wait until they decide to pay back the monies they deducted from my banking account.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)