UL
Unathe L
Active since May 2024
2
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2 reviews22 months ago
Cell C*******ion)
I most business have a poor Customer Service but that I got from Cell C and Platinum Warranty is really bad such a big brand that you have contracts with,a trusted name with such a low ********* service. I'm still sitting with a ticket 4061000013 unresolved. Weeks are going by without my laptop fixed. They are sending me back to the people who are not prepared to help nor hear me out. I wish to cancel my contracts with this company. I'm contracted with Cell C The Bridge I'm so disappointed,come month end they will take money for a product that I don't have not using
159 replies
23 months ago
Poor Customer Service
Hi, I've had the most terrible experience with Platinum Warranty. I took a HP laptop on contract with Cell C The Bridge last year it was hardly 3 months it gave me problems (technical glitches) I sent in for repairs they fixed and I was happy. Two months later the same problem happened but now the keyboard buttons were coming off,and I reported this they say they can't fix it as I have tempered with it. Now I had two problems the software and hardware but I told them I don't mind about the hardware I want my laptop which I pay for monthly fixed, the thing is I'm losing business and clients it's so frustrating. I was quoted+R6000 to have it fixed and I told them I will not pay that as the laptop is not even a year old and I'm paying monthly installments. They have asked me to pay for transportation for my laptop to be returned to me. The frustration I have I want to cancel the contract with Cell C The Bridge,I mean I have been a loyal customer to be treated like this currently have have two contracts with them but their third party insurance is really killing their business. I want my laptop fixed if they can't they can keep it ,I will cancel my contract with Cell C The Bridge
0 replies
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