PW
Platinum Warranty
Unclaimed Business
PW
Performance(last 12 months):
Ranked In Retail
#53NPS Score
-100Unlikely
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
3.7|3 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHP
Henna P
1 reviews | Active since Jan 2020
1 Oct 2025, 09:20
Not honoring warranty claims
I have a HP laptop (HP is also useless in my opinion) that is to be repaired under 'factory warranty'. I took it to my local IT center to fault find why the GPU stopped working. They found that there was a short on the motherboard. Sent all the details to these useless people, now they recon the warranty is void. BUT HOW WHERE THEY SUPPOSED TO DETERMINE WHAT WAS WRONG?
Helpful (0)
|Replies (0)HP
Henna P
1 reviews | Active since Jan 2020
1 Oct 2025, 09:20
Not honoring warranty claims
I have a HP laptop (HP is also useless in my opinion) that is to be repaired under 'factory warranty'. I took it to my local IT center to fault find why the GPU stopped working. They found that there was a short on the motherboard. Sent all the details to these useless people, now they recon the warranty is void. BUT HOW WHERE THEY SUPPOSED TO DETERMINE WHAT WAS WRONG?
0
Replies (0)AS
HN
Henry N
1 reviews | Active since Jan 2020
23 May 2025, 11:15
Lufefe Siteto sold me a DOT Sure Platinum motor vehicle Warranty and explained the agreement in detail
Lufefe Siteto sold me a DOT Sure Platinum motor vehicle Warranty and explained the agreement in detail. Everything was clear and he had good sales experience. Thanks to him.
Helpful (0)
|Replies (0)HN
Henry N
1 reviews | Active since Jan 2020
23 May 2025, 11:15
Lufefe Siteto sold me a DOT Sure Platinum motor vehicle Warranty and explained the agreement in detail
Lufefe Siteto sold me a DOT Sure Platinum motor vehicle Warranty and explained the agreement in detail. Everything was clear and he had good sales experience. Thanks to him.
0
Replies (0)RB
JK
N
Nkomo
1 reviews | Active since Jan 2020
17 Dec 2024, 06:49
I bought a warranty ...
I bought a warranty from impact warranty with R11600 for two years unfortunately my car that I bought warranty for got involved in an anccient and written off before I use it ,so that impact denied to refund me
Helpful (0)
|Replies (0)N
Nkomo
1 reviews | Active since Jan 2020
17 Dec 2024, 06:49
I bought a warranty ...
I bought a warranty from impact warranty with R11600 for two years unfortunately my car that I bought warranty for got involved in an anccient and written off before I use it ,so that impact denied to refund me
0
Replies (0)UL
Unathe L
1 reviews | Active since Jan 2020
2 Jun 2024, 20:45
Poor Customer Service
Hi, I've had the most terrible experience with Platinum Warranty. I took a HP laptop on contract with Cell C The Bridge last year it was hardly 3 months it gave me problems (technical glitches) I sent in for repairs they fixed and I was happy. Two months later the same problem happened but now the keyboard buttons were coming off,and I reported this they say they can't fix it as I have tempered with it. Now I had two problems the software and hardware but I told them I don't mind about the hardware I want my laptop which I pay for monthly fixed, the thing is I'm losing business and clients it's so frustrating. I was quoted+R6000 to have it fixed and I told them I will not pay that as the laptop is not even a year old and I'm paying monthly installments. They have asked me to pay for transportation for my laptop to be returned to me. The frustration I have I want to cancel the contract with Cell C The Bridge,I mean I have been a loyal customer to be treated like this currently have have two contracts with them but their third party insurance is really killing their business. I want my laptop fixed if they can't they can keep it ,I will cancel my contract with Cell C The Bridge
Helpful (0)
|Replies (0)UL
Unathe L
1 reviews | Active since Jan 2020
2 Jun 2024, 20:45
Poor Customer Service
Hi, I've had the most terrible experience with Platinum Warranty. I took a HP laptop on contract with Cell C The Bridge last year it was hardly 3 months it gave me problems (technical glitches) I sent in for repairs they fixed and I was happy. Two months later the same problem happened but now the keyboard buttons were coming off,and I reported this they say they can't fix it as I have tempered with it. Now I had two problems the software and hardware but I told them I don't mind about the hardware I want my laptop which I pay for monthly fixed, the thing is I'm losing business and clients it's so frustrating. I was quoted+R6000 to have it fixed and I told them I will not pay that as the laptop is not even a year old and I'm paying monthly installments. They have asked me to pay for transportation for my laptop to be returned to me. The frustration I have I want to cancel the contract with Cell C The Bridge,I mean I have been a loyal customer to be treated like this currently have have two contracts with them but their third party insurance is really killing their business. I want my laptop fixed if they can't they can keep it ,I will cancel my contract with Cell C The Bridge
0
Replies (0)