LL
Lucas L
Active since Jun 2024
2
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Reviews
2 reviews22 months ago
Telesure Investment Holdings - Useless
Claim outstanding for more than 4 months, no communication, update or feedback on the status of the claim whatsoever. Follow up email send weekly, was told on 14 June that the claim will be submitted for payment and to be released on 19 June, follow up email sent on 20 June asking for an update and to date no reply received. I was under the impression it was the broken only to find out on the 14th of June it is Telesure delaying the entire process. On top of this, the accident where MUA's client (who handed it over to Telesure) drove into me and was at fault, car is not even repaired. The only damage to his car could be on the front bumper and the brackets. On the day he drove into me he stated he just got the car back from the panelbeater from a previous accident. Something tells me they doing repairs from a previous claim on this claim.
159 replies
23 months ago
MUA Worst Insurance Service
On 18 January one of MUA clients drove into me while driving a rental car. It was immediately reported to the rental company and all documents submitted. The rental company immediately deducted the excess amount of my card which I wanted to claim back from the person who drove into me insurance as I was not at fault. After following up a month later I was told it is with the insurance of the person who drove into me and the insurance have requested new quotes. It was then submitted to both the rental company and insurance a second time. I was then in informed that it can take up to 120 days to resolve starting from the end of Feb and not from the original date submitted or when the accident took place. I have called weekly and send emails weekly and it was one excuse after the other and for the 60 days have had not response or feedback from them. I have managed big fleet and dealt with insurance companies for over 15 years and this is the first time that I dealt with such incompact do not care attitude as well as a claim taking longer than 4 months to resolve. In my opinion the MUA's member drove into me who is at fault and my excess should be paid back. I am not sure what further is required to get this issued resolved. Case: 24/1298197//CLMCT24011797
53 replies
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