MUA Insurance Acceptances (Pty) Ltd
Verified Business
MUA Insurance Acceptances (Pty) Ltd
Verified Business
2 Reviews (last 12 months)
Responds in 10 hours 54 min
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
10h 54mReply Time
-100 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 10 hours 54 min
TrustIndex
0
Ranking
#49
in Insurance
Avg Reply
10h 54m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 10 hours 54 min
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About MUA Insurance Acceptances (Pty) Ltd
MUA Insurance Acceptances (Pty) Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 10 hours 54 min. Hellopeter has tracked MUA Insurance Acceptances (Pty) Ltd across 37 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVT
Vanessa T
1 reviews | Active since Jan 2020
10 Dec 2025, 06:06
Unresolved Claim for the past 9 months
We would like to formally raise concerns regarding the ongoing claim that has been in process since March 2025. Despite repeated attempts to obtain assistance and clarity, the assigned claims clerk at MUA has consistently failed to provide the necessary support to the Insured. It is troubling that, to date, all consideration appears to have been given solely in favour of the supplier, whose conduct has been *********** and unprofessional. The supplier has not taken responsibility for the poor service, ongoing delays, and repeated shortcomings that have significantly impacted the Insured.
Helpful (0)
|Replies (0)VT
Vanessa T
1 reviews | Active since Jan 2020
10 Dec 2025, 06:06
Unresolved Claim for the past 9 months
We would like to formally raise concerns regarding the ongoing claim that has been in process since March 2025. Despite repeated attempts to obtain assistance and clarity, the assigned claims clerk at MUA has consistently failed to provide the necessary support to the Insured. It is troubling that, to date, all consideration appears to have been given solely in favour of the supplier, whose conduct has been *********** and unprofessional. The supplier has not taken responsibility for the poor service, ongoing delays, and repeated shortcomings that have significantly impacted the Insured.
0
Replies (0)JK
Jannie K
1 reviews | Active since Jan 2020
21 May 2025, 13:13
Auto and General steeling my money
We experienced a power spike from the counsel side witch resulted in some goods being damaged. I contacted my broker and they informed me I am covered for the replacement I just need to fill out the claim forms witch I did and I sent it back along with all relevant quotes and damage reports, now this is where it got ridiculously unforgiving, first the will only cover if there is surge protectors in my db or I will have a access of R5000 so I rep**** I do have then I had to provide photos and COC for the installation of it witch again I provided it all, then they claimed the TV and The Hifi is faulty due to "ware and tear"??????? so I asked since when does electronics work on "ware and tear"? then they came back saying they have decided now it's be course of old age so what is it now actually?? All the other claims by other insurances is paid out, replaced and forgotten but Auto and General still claiming I'm an idiot with ridicules reports......... So run far and wild they just going to steel you money
Helpful (0)
|Replies (0)JK
Jannie K
1 reviews | Active since Jan 2020
21 May 2025, 13:13
Auto and General steeling my money
We experienced a power spike from the counsel side witch resulted in some goods being damaged. I contacted my broker and they informed me I am covered for the replacement I just need to fill out the claim forms witch I did and I sent it back along with all relevant quotes and damage reports, now this is where it got ridiculously unforgiving, first the will only cover if there is surge protectors in my db or I will have a access of R5000 so I rep**** I do have then I had to provide photos and COC for the installation of it witch again I provided it all, then they claimed the TV and The Hifi is faulty due to "ware and tear"??????? so I asked since when does electronics work on "ware and tear"? then they came back saying they have decided now it's be course of old age so what is it now actually?? All the other claims by other insurances is paid out, replaced and forgotten but Auto and General still claiming I'm an idiot with ridicules reports......... So run far and wild they just going to steel you money
0
Replies (0)MC
LL
Lucas L
1 reviews | Active since Jan 2020
3 Jun 2024, 13:52
MUA Worst Insurance Service
On 18 January one of MUA clients drove into me while driving a rental car. It was immediately reported to the rental company and all documents submitted. The rental company immediately deducted the excess amount of my card which I wanted to claim back from the person who drove into me insurance as I was not at fault. After following up a month later I was told it is with the insurance of the person who drove into me and the insurance have requested new quotes. It was then submitted to both the rental company and insurance a second time. I was then in informed that it can take up to 120 days to resolve starting from the end of Feb and not from the original date submitted or when the accident took place. I have called weekly and send emails weekly and it was one excuse after the other and for the 60 days have had not response or feedback from them. I have managed big fleet and dealt with insurance companies for over 15 years and this is the first time that I dealt with such incompact do not care attitude as well as a claim taking longer than 4 months to resolve. In my opinion the MUA's member drove into me who is at fault and my excess should be paid back. I am not sure what further is required to get this issued resolved. Case: 24/1298197//CLMCT24011797
Helpful (0)
|Replies (0)LL
Lucas L
1 reviews | Active since Jan 2020
3 Jun 2024, 13:52
MUA Worst Insurance Service
On 18 January one of MUA clients drove into me while driving a rental car. It was immediately reported to the rental company and all documents submitted. The rental company immediately deducted the excess amount of my card which I wanted to claim back from the person who drove into me insurance as I was not at fault. After following up a month later I was told it is with the insurance of the person who drove into me and the insurance have requested new quotes. It was then submitted to both the rental company and insurance a second time. I was then in informed that it can take up to 120 days to resolve starting from the end of Feb and not from the original date submitted or when the accident took place. I have called weekly and send emails weekly and it was one excuse after the other and for the 60 days have had not response or feedback from them. I have managed big fleet and dealt with insurance companies for over 15 years and this is the first time that I dealt with such incompact do not care attitude as well as a claim taking longer than 4 months to resolve. In my opinion the MUA's member drove into me who is at fault and my excess should be paid back. I am not sure what further is required to get this issued resolved. Case: 24/1298197//CLMCT24011797
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Replies (0)pP
GW
Ghusain W
1 reviews | Active since Jan 2020
20 Apr 2024, 10:06
Highly disappointed at a premium service offered by MUA
I am very disappointed with the way MUA is handling my fire claim through STP brokerage. This has been going on for the past 4-5 months, and it has been an extremely frustrating experience. STP has been trying to help resolve the issues and problems between me, the Assessor, and MUA, but MUA has not responded at all. As a client, I had to deal with the ***********, ineffectual, and substandard workmanship of the designated contractor, only for him to leave the site without ever coming back. Not only was his work substandard, but he also caused additional damages. I have yet to receive a call or email from MUA about my situation, experience, and difficulties, aside from an increase on my premium, and I have to call them constantly to find out what is going on. I signed up for this company with the understanding and recommendation that it offers a premium service and is highly rated, but this has not been the case.
Helpful (0)
|Replies (0)GW
Ghusain W
1 reviews | Active since Jan 2020
20 Apr 2024, 10:06
Highly disappointed at a premium service offered by MUA
I am very disappointed with the way MUA is handling my fire claim through STP brokerage. This has been going on for the past 4-5 months, and it has been an extremely frustrating experience. STP has been trying to help resolve the issues and problems between me, the Assessor, and MUA, but MUA has not responded at all. As a client, I had to deal with the ***********, ineffectual, and substandard workmanship of the designated contractor, only for him to leave the site without ever coming back. Not only was his work substandard, but he also caused additional damages. I have yet to receive a call or email from MUA about my situation, experience, and difficulties, aside from an increase on my premium, and I have to call them constantly to find out what is going on. I signed up for this company with the understanding and recommendation that it offers a premium service and is highly rated, but this has not been the case.
0
Replies (0)pP
prishen P
1 reviews | Active since Jan 2020
27 Feb 2024, 07:49
stinking service from assist line
been struggling since saturday to get assist with my gate motor that is having issues with the programming they keep sending plumbers and people that dont know what they are doing i even sourced someone in my area but they never got back to me this is really bad service from you guys i will definitely be sourcing new cover
Helpful (0)
|Replies (0)pP
prishen P
1 reviews | Active since Jan 2020
27 Feb 2024, 07:49
stinking service from assist line
been struggling since saturday to get assist with my gate motor that is having issues with the programming they keep sending plumbers and people that dont know what they are doing i even sourced someone in my area but they never got back to me this is really bad service from you guys i will definitely be sourcing new cover
0
Replies (0)AL
Andrea L
1 reviews | Active since Jan 2020
11 Aug 2023, 11:23
Rejected claims based on what the insurer believes is wear and tear
I recently logged a claim for my water damaged kitchen cupboards. Besides the fact that the claim has been drawn out, it was rejected on the basis of wear and tear. It is clear that the kitchen cupboards were subjected to water as the kitchen cupboards are swollen with water. MUA has claimed that wear and tear due to water leakage over time? Even though we have confirmed that it was not the condition 3 months ago, there was a geyser replacement and the granite tops are cracked. Both the contractor and the insurance broker has commented that it is clear that this is not damage that occured over a period of time and is more a once off event due to accidential damage. I have continued to get more opinions on the matter to attempt to prove to MUA that this is not a wear and tear matter, but now am referred to the ombudsman. We pay our insurance policies for cover in these incidents to be rejected by claims of wear and tear. In the meantime, the insured must be uncomfortable while paying premiums for executive policies!! Just not acceptable.
Helpful (0)
|Replies (0)AL
Andrea L
1 reviews | Active since Jan 2020
11 Aug 2023, 11:23
Rejected claims based on what the insurer believes is wear and tear
I recently logged a claim for my water damaged kitchen cupboards. Besides the fact that the claim has been drawn out, it was rejected on the basis of wear and tear. It is clear that the kitchen cupboards were subjected to water as the kitchen cupboards are swollen with water. MUA has claimed that wear and tear due to water leakage over time? Even though we have confirmed that it was not the condition 3 months ago, there was a geyser replacement and the granite tops are cracked. Both the contractor and the insurance broker has commented that it is clear that this is not damage that occured over a period of time and is more a once off event due to accidential damage. I have continued to get more opinions on the matter to attempt to prove to MUA that this is not a wear and tear matter, but now am referred to the ombudsman. We pay our insurance policies for cover in these incidents to be rejected by claims of wear and tear. In the meantime, the insured must be uncomfortable while paying premiums for executive policies!! Just not acceptable.
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Replies (0)