MUA Insurance Acceptances (Pty) Ltd
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JK
Jannie K
1 reviews | Active since Member
21 May 2025, 13:13
Auto and General steeling my money
We experienced a power spike from the counsel side witch resulted in some goods being damaged. I contacted my broker and they informed me I am covered for the replacement I just need to fill out the claim forms witch I did and I sent it back along with all relevant quotes and damage reports, now this is where it got ridiculously unforgiving, first the will only cover if there is surge protectors in my db or I will have a access of R5000 so I rep**** I do have then I had to provide photos and COC for the installation of it witch again I provided it all, then they claimed the TV and The Hifi is faulty due to "ware and tear"??????? so I asked since when does electronics work on "ware and tear"? then they came back saying they have decided now it's be course of old age so what is it now actually?? All the other claims by other insurances is paid out, replaced and forgotten but Auto and General still claiming I'm an idiot with ridicules reports......... So run far and wild they just going to steel you money
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Replies (116)MUA Insurance Acceptances (Pty) Ltd's replyOfficial
22 May 2025, 08:45Dear Mr Kruger,
Your concern and experience is duly noted. To lodge a complaint, please get in touch with our Internal Dispute Resolution Department in one of the following ways:Email: complaints@mua.co.za Contact number: +27 861 682 467
Kind regards,
Your concern and experience is duly noted. To lodge a complaint, please get in touch with our Internal Dispute Resolution Department in one of the following ways:Email: complaints@mua.co.za Contact number: +27 861 682 467
Kind regards,
Best regards,
MUA Insurance Acceptances (Pty) Ltd's reply22 May 2025, 08:45
Official
Dear Mr Kruger,
Your concern and experience is duly noted. To lodge a complaint, please get in touch with our Internal Dispute Resolution Department in one of the following ways:Email: complaints@mua.co.za Contact number: +27 861 682 467
Kind regards,
Your concern and experience is duly noted. To lodge a complaint, please get in touch with our Internal Dispute Resolution Department in one of the following ways:Email: complaints@mua.co.za Contact number: +27 861 682 467
Kind regards,
Best regards,
JK
Jannie K's updateReviewer Update
22 May 2025, 09:06MUA
Sorry but not even that helps I have done so and my broker even escalated it as it is part of my security but still no form of help just one joke after the other trying to sound like they all knowingly but in the meanwhile my security is not working so now its my security that is first on my mind for me and my family now and i will be out of pocket once again and go and buy a new TV but all you need to know is i'm actually making the necessary arrangements to move away from MUA and will worn as wide as possible every body about you and advise them to do the same and move away from you as well, so in short you not wanting to use MY MONEY to payout for my claim will cost you a lot of customers.
So if you relay so concern of you PAYING CUSTOMERS you can get hold of me
Sorry but not even that helps I have done so and my broker even escalated it as it is part of my security but still no form of help just one joke after the other trying to sound like they all knowingly but in the meanwhile my security is not working so now its my security that is first on my mind for me and my family now and i will be out of pocket once again and go and buy a new TV but all you need to know is i'm actually making the necessary arrangements to move away from MUA and will worn as wide as possible every body about you and advise them to do the same and move away from you as well, so in short you not wanting to use MY MONEY to payout for my claim will cost you a lot of customers.
So if you relay so concern of you PAYING CUSTOMERS you can get hold of me
JK
Jannie K's update22 May 2025, 09:06
Reviewer Update
MUA
Sorry but not even that helps I have done so and my broker even escalated it as it is part of my security but still no form of help just one joke after the other trying to sound like they all knowingly but in the meanwhile my security is not working so now its my security that is first on my mind for me and my family now and i will be out of pocket once again and go and buy a new TV but all you need to know is i'm actually making the necessary arrangements to move away from MUA and will worn as wide as possible every body about you and advise them to do the same and move away from you as well, so in short you not wanting to use MY MONEY to payout for my claim will cost you a lot of customers.
So if you relay so concern of you PAYING CUSTOMERS you can get hold of me
Sorry but not even that helps I have done so and my broker even escalated it as it is part of my security but still no form of help just one joke after the other trying to sound like they all knowingly but in the meanwhile my security is not working so now its my security that is first on my mind for me and my family now and i will be out of pocket once again and go and buy a new TV but all you need to know is i'm actually making the necessary arrangements to move away from MUA and will worn as wide as possible every body about you and advise them to do the same and move away from you as well, so in short you not wanting to use MY MONEY to payout for my claim will cost you a lot of customers.
So if you relay so concern of you PAYING CUSTOMERS you can get hold of me