MUA Insurance Acceptances (Pty) Ltd
1.7|37 reviews
Responds in 10 hours 54 min
LL
Lucas L
1 reviews | Active since Member
03 Jun 2024, 13:52
MUA Worst Insurance Service
On 18 January one of MUA clients drove into me while driving a rental car. It was immediately reported to the rental company and all documents submitted. The rental company immediately deducted the excess amount of my card which I wanted to claim back from the person who drove into me insurance as I was not at fault. After following up a month later I was told it is with the insurance of the person who drove into me and the insurance have requested new quotes. It was then submitted to both the rental company and insurance a second time. I was then in informed that it can take up to 120 days to resolve starting from the end of Feb and not from the original date submitted or when the accident took place. I have called weekly and send emails weekly and it was one excuse after the other and for the 60 days have had not response or feedback from them. I have managed big fleet and dealt with insurance companies for over 15 years and this is the first time that I dealt with such incompact do not care attitude as well as a claim taking longer than 4 months to resolve. In my opinion the MUA's member drove into me who is at fault and my excess should be paid back. I am not sure what further is required to get this issued resolved. Case: 24/1298197//CLMCT24011797
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Replies (53)MUA Insurance Acceptances (Pty) Ltd's replyOfficial
03 Jun 2024, 14:50Dear Lucas,Thank you for your patience and for bringing your concerns to our attention. We sincerely apologise for the inconvenience and frustration you have experienced.We would like to clarify the current status and the necessary steps involved in resolving your claim:
- Notification and Documentation: We acknowledge that the incident involving our insured client was reported to the rental company on 18 January 2024, and all necessary documents were promptly submitted at that time.
- Initial Approach to Insurer: The vehicle rental company contacted the insurer regarding your claim on 27 February 2024. This date marks the beginning of the formal recovery process from the insurer’s perspective.
- Quantum Documentation: Recovery from the rental company can only commence once the quantum documents for our insured vehicle are finalised. This includes the completion of repairs to our insured vehicle and the availability of the final tax invoice. This step is crucial to accurately determine the total amount recoverable.
- Insurer’s Review and Response: We will review and revert with further details. Please understand that this process is necessary to ensure that all parties' claims are accurately assessed and resolved.
Best regards,
MUA Insurance Acceptances (Pty) Ltd's reply03 Jun 2024, 14:50
Official
Dear Lucas,Thank you for your patience and for bringing your concerns to our attention. We sincerely apologise for the inconvenience and frustration you have experienced.We would like to clarify the current status and the necessary steps involved in resolving your claim:
- Notification and Documentation: We acknowledge that the incident involving our insured client was reported to the rental company on 18 January 2024, and all necessary documents were promptly submitted at that time.
- Initial Approach to Insurer: The vehicle rental company contacted the insurer regarding your claim on 27 February 2024. This date marks the beginning of the formal recovery process from the insurer’s perspective.
- Quantum Documentation: Recovery from the rental company can only commence once the quantum documents for our insured vehicle are finalised. This includes the completion of repairs to our insured vehicle and the availability of the final tax invoice. This step is crucial to accurately determine the total amount recoverable.
- Insurer’s Review and Response: We will review and revert with further details. Please understand that this process is necessary to ensure that all parties' claims are accurately assessed and resolved.
Best regards,