AL
Andrea L
Active since Jun 2017
14
Reviews
0
Industries
Reviews
14 reviews24 months ago
Unacceptable Trade in service
The trade in partner received my device on the 13 March 2024 already. I then received confirmation of payment to be received 18 April 2024, to now receive the below? This is not acceptable. I already complained that this drawn out process should be communicated upfront. I expect my payment to be released as communicated on the 18 April. My device has been with your trade in partner for over 6 weeks already: 49021: Delay in Payment Inbox Trade-In 9:01 AM (46 minutes ago) to Andrea.lucchetta84@gmail.com Dear Andrea Lucchetta, Our sincere apologies. We are unable to process your payment on the previously communicated date of April 18th 2024 We are reliant on Samsung remitting your payment to us in order for us to process your payment. Please see a note from Samsung South Africa below “Dear Customer, Samsung South Africa apologises for the delay in your payment. The campaign has been such a success that we have run into a bit of backlog in processing payment to Regener8 Please bear with us. Your payment should be remitted within the next 7 to 10 business days. Thank you for your patience Samsung South Africa” Samsung release batches of payments to us weekly, and only then are we able to load your individual payment. If we are able to process your payment sooner than the 10 day period, we will do so. Once again apologies for the delay, but it it out of our hands. Thank you, The Regener8 Team 011-0279318 trade-in@regener8group.com www.regener8group.com For Trade-in / Campaign Terms and Conditions, please visit: https://www.samsung.com/za/trade-in/#terms
106 replies
25 months ago
Concerning
I recently purchased the Samsung S24 and decided to attempt the trade in with the purchase of my new device as advertised by Samsung. While the commitment to how the process should be vs what is actually happening does not seem to match up. The communication was great up until I sent the device off with the courier (courier arrived 1 hour earlier before I received notification and the waybill). Since then, it has gone silent! After emailing and not receiving a response and then having to call in I am now told that my device is sitting in a backlog? Besides the fact that I am concerned that there has been no absolute confirmation of whether my device has actually even been received, I have no clue around where it is being stored? How it is being handled or even when this transaction is going to be concluded? This is something that should be communicated which assists someone in making the decision if they even want to go with this process, as opposed to upfront bells and whistles which are not the complete picture of the actual process!!
168 replies
26 months ago
Double Standards
I have an existing loan which was taken out in October. The mobi app tells me that I can top up on it, so I have been trying since February. They keep on declining it because of my set up with multiple income across two bank accounts. However, this is exactly the same set up that I had when the original loan was approved in October? Nobody can tell me why they are not approving it now. They are debiting my account every month for the active loan but have an issue with the top up. I have called in, emailed customer support to, nobody will put me through to a manager and when I do call in, I am faced with rude consultants who can not answer my question? I need to understand the route cause here?
280 replies
28 months ago
Disappointed
Before paying the administration fee, I asked Gosolr to conduct a pre-inspection as I have a unique set up on my property and well to determine any extra installation costs. The pre-inspection was conducted with no concerns pointed out. We then had Nonstop solar arrive on Friday 16 December who came to do another pre-inspection with the installation date set for today, 18 December. The Nonstop solar representative mentions that the Gosolr representative who did the original pre-inspection gave me the incorrect information. I have now been issued with a R 7,300.00 bill before installation can take place. This is the information that I would have wanted from the first inspection and would have formed part of my decision making to enter into this agreement in the first place. So, either Gosolr and Nonstop solar can sort out this extra cost between themselves or refund my administration fee and I will go with another company. This is not the way I want to enter into an expensive agreement with a company.
128 replies
29 months ago
Frustrating
Incredibly frustrated in dealing with a credit bureau listing with to my recollection is listed inaccurately. Each time I respond to an email a new case number is raised with extra turnaround time to wait. Call centres just direct you to the complaints department who commit to resolving by the 06 December?? Come on guys
216 replies
29 months ago
Flawed dispute process
My frustration is increasing with the way in which this dispute is being handled. Firstly, my communication on this matter began on 25 October however dispute was only raised on 31st October. Secondly, I receive an email saying the dispute has not been resolved in my favor however the credit responds on the evidence that it must be removed!!! I want this dispute sorted out today please and the flag removed. This information should not even be there in the first place.
145 replies
29 months ago
Not sticking to your commitments
Incident Number: 112469158 Reported on Wednesday 8th November Extract from website: In the event of a complaint, once we have received it, we will: Acknowledge your complaint and give you a reference number Contact you within 24 hours to provide you with feedback Try to resolve the matter and keep you informed Escalate your complaint further should we not be able to resolve it to your satisfaction. No feedback provided within hours as per obligations. When calling in, I am trying to explain to the receiver that I do not know about the debt that is flagged!! Besides that, not sticking within the law of prescription?
260 replies
30 months ago
Financial impact on customer
If only the credit bureau would understand the impact that incorrect information listed has on a consumer. Two issues here: 1. Dispute resolved in our favor early however the dispute listing still flagged on profile, they tell me because the dispute was resolved early I must wait 9 days for the flag to fall away? Why? 2. Old prescribed accounts back on my profile after they have been previously removed? Now we have to wait another 20 days again 3. When using the website to log a dispute, no communications received, after following up by email, no response received. Then we have to call in and the dispute is logged only 2 weeks later 4. Each time we call in, have to hold at least 40 minutes before attended to Come on Experian and Compuscan can we not do better than this? Once again its always the consumer who is impacted!!
655 replies
31 months ago
Zero service delivery
One would think to use OSTI when you experienced a poor insurance claim related matter, which would frustrate most people. We are encouraged by the insurer to use OSTI just to become even more frustrated by the service levels from OSTI. The feedback is absolutely ridiculous. Whenever you call in for an update, the same response is given. I was told that I would receive feedback or a recommendation on findings within 30 days, well it has been 30 days and there is still no feedback. After calling in this morning the person with whom I spoke to can still not provide me with any further feedback on my case? What is the point of this?
393 replies
33 months ago
MUA Policy through Auto and General
I recently logged a claim for my water damaged kitchen cupboards. Besides the fact that the claim has been drawn out, it was rejected on the basis of wear and tear. It is clear that the kitchen cupboards were subjected to water as the kitchen cupboards are swollen with water. MUA (insured via auto and general) has claimed that wear and tear due to water leakage over time? Even though we have confirmed that it was not the condition 3 months ago, there was a geyser replacement and the granite tops are cracked. Both the contractor and the insurance broker has commented that it is clear that this is not damage that occurred over a period of time and is more a once off event due to accidental damage. I have continued to get more opinions on the matter to attempt to prove to MUA that this is not a wear and tear matter, but now am referred to the ombudsman. We pay our insurance policies for cover in these incidents to be rejected by claims of wear and tear. In the meantime, the insured must be uncomfortable while paying premiums for an executive policies!! Just not acceptable.
60 replies
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3 Star
1 (7.142857142857143%)
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1 Star
13 (92.85714285714286%)