VT
Vanessa T
Active since Jul 2009
12
Reviews
0
Industries
Reviews
12 reviews4 months ago
Unresolved Claim for the past 9 months
We would like to formally raise concerns regarding the ongoing claim that has been in process since March 2025. Despite repeated attempts to obtain assistance and clarity, the assigned claims clerk at MUA has consistently failed to provide the necessary support to the Insured. It is troubling that, to date, all consideration appears to have been given solely in favour of the supplier, whose conduct has been *********** and unprofessional. The supplier has not taken responsibility for the poor service, ongoing delays, and repeated shortcomings that have significantly impacted the Insured.
557 replies
36 months ago
DISCOVERY INSURE
Our vehicle was damaged by a Discovery Insure client on the 04/11/2022...as we have had a NCB for the past 10 years we opted to place a Third Party Claim. To date this has been a logistical nightmare to say the least. We have been advised the vehicle should be repaired by a non-approved Landover repair centre which thus waivers the warranty on the vehicle. We have called and emailed Discovery Insure on a daily basis without any positive response for the past 6 months. We have also requested the matter be escalated and Discovery accept responsibility for the loss of warranty should the vehicle not be repaired by an authorised Landover repair centre.
219 replies
48 months ago
POOR SERVICE FROM NETSTAR!!!!
Netstar installed a tracking device in our vehicle in October 2021, since then we have NOT received certificate of installation. We received a call from Andre Gounder to apologies and rectify...no further action. Despite daily emails to him and the team no response after 5 months...Is there a customer service department that can assist with a refund and have the tracking devices removed from 3 vehicles...DISSAPOINTED AFTER A CLIENT OF NETSTAR FROM 2007...POOR PATHETIC SERVICE!!!!!
2366 replies
122 months ago
Discovery Card Upgrade
We upgraded our Discovery Gold Card to Platinum and after week the cards are not active. After repeatedly trying to get through to the Call Centre Supervisors to resolve this matter on a daily basis we have been advised the cards need to be replaced. The upgrade has been a logistical nightmare and cannot believe the appalling service received. To activate the card we were advised it must be done at an FNB Atm so the chip and pin can be enabled. According to FNB that feature is not longer available on the atm machines? We have placed our complaint on hello peter in the hope we might receive a positive response from Discovery Consultant in order to active the credit cards.
75 replies
123 months ago
Upgrade procedures
Recently I requested a product upgrade on my Discovery Credit Card. The relevant documents as requested was returned with my application which was declined as there was insufficient documents to proceed with the upgrade.<br> <br> I am self employed and have the credit card for over 10 years. The payments are made timeously and the full account settled in less than 30 days.<br> <br> Could not believe the arrogance of the staff who declined the application as I do not feel the application was evaluated on the the track records and maintenance thereof.<br>
75 replies
124 months ago
Connection & Disconnection Poor Service
Our holiday package was connected on the 19/01/2016. According to the Call Centre the systems have changed an a fee of R699 must be paid for the services of the holiday package and payments for usage deducted from this amount. On contacting DSTV today, 22/01/2016, we have been advised that the services CANNOT be disconnected as the debit has not been PROCESSED, we will be resposnsible for services until the debit order is processed. We will be paying for a service connection at the holiday home due to inconsistant advise received from DSTV Consultants.
75 replies
127 months ago
FAULTY DQ TRACKING DEVICE
We have had repeated false alerts attempts on one of the vehicles insured on our policy for the past 3 months. After receiving no response from Discovery to have the problem rectified, we have requested the unit be removed and we install a new unit with an alternative tracking company. I have tried to resolve this matter with DQ Track Discovery to no avail. The agents do not understand that the unit can be removed and remain on cover until a new units is installed. Please assist as this matter is now becoming not only time consuming but causing much aggrevation.
75 replies
129 months ago
Extremely Poor Service
My spouse has a garage card which is linked to my personal cheque account. Have tried repeatedly to have the debit amended the credit card account...no feedback to date as you are transferred from Card Division to the branch and vice versa. Secondly I have cancelled credit cards with Standard Bank and have received a letter stating the debit order must be cancelled at the branch. It seems neither Card Division or the Branch cannot assist. How do you cancel a debit order if staff are confused.
75 replies
129 months ago
Repeated delays on flights
We fly Kulula every second week JNB to KZN and vice versa. Of late the flights have been repeatedly delayed and in some cases no notice given to the passengers of further delays. As a small business this poses a huge strain in that meetings have to be cancelled and valuable time wasted at the airports. In the last month only one flight departed timeously and the remainder delayed. An email apology and customer satisfaction is sent to assist in improving the service. Sadly that is the last you will hear from Kulula until the next delay and the same process is followed.. Travellers should be notified timeously of delays as meetings etc need to be re-scheduled, example today the 11h20 has been delayed twice and only one notification received. On making the initial booking, due to availability on the flight my spouse was booked on the 11h20 and myself and mother-in-law on the 14h40. Due to the present delays we should have travelled to airport together to save time and money!
75 replies
133 months ago
CLAIMS SERVICE
We experienced an excessive amount of storm damage to our property and home on the 02/03/2015. Discovery Insure our insurance company at the time of the claim sent contractors to assess the damage etc. Finally after several complaints and hello peter postings an Agreement Loss was sent which we declined. We were then contacted by the Jacque, who was pleasant at first and after several telephone calls the Agreement of Loss was amended to which we agreed upon except for the two items exposed to water which was not replaced / settled and we were advised despite the fact that these items were exposed to water and the washing transported without the drum support, Discovery will not settle for these unless we pursue a claim with the Ombudsman. We have repeatedly requested copies of the reports advising us that there is no apparent damage and Discovery have advised they will only release the reports on submission of a claim to the Ombudsman.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (75%)
1 Star
3 (25%)