GW
Ghusain W
Active since Apr 2010
3
Reviews
0
Industries
Reviews
3 reviews10 months ago
Shocking Experience as a New FNB Private Wealth Client
I joined FNB Private Wealth in April 2025, and since day one, it’s been nothing but frustration. No one explained the difference between account types to help me optimize for eBucks rewards. I was issued with an Islamic Private Wealth account, and my first card arrived non-functional. After contacting my banker and the call centre, I was told to go into the branch—only to be told there it could only be activated online or by the banker. After several days of back and forth, I found out on my own that the card was cancelled without any notice. A replacement was eventually sent. Next came Internet banking issues. Both the Secure Chat agents and banking assistant were clueless about my actual problem. On top of that, I discovered my eBucks profile was deactivated after using the virtual card—apparently something my banker should have helped set up properly in the first place. About a month ago, I requested a change to my account to maximise eBucks value, and was told someone would call to confirm details. No one has contacted me since. I then requested a banker change three weeks ago through the Private Wealth contact centre. Multiple follow-ups later—still no response. Every call and Secure Chat ends in promises of escalation and call-backs that never happen. The most disappointing part? Not even the FNB Private Wealth Manager, who was escalated to, has bothered to acknowledge or respond. For a supposedly “premium” banking service, the experience has been disturbing, daunting and frankly pathetic. I’ve tried to remain patient, but enough is enough. As a first-time FNB client, this is completely unacceptable.
112 replies
24 months ago
Highly disappointed at a premium service offered by MUA
I am very disappointed with the way MUA is handling my fire claim through STP brokerage. This has been going on for the past 4-5 months, and it has been an extremely frustrating experience. STP has been trying to help resolve the issues and problems between me, the Assessor, and MUA, but MUA has not responded at all. As a client, I had to deal with the ***********, ineffectual, and substandard workmanship of the designated contractor, only for him to leave the site without ever coming back. Not only was his work substandard, but he also caused additional damages. I have yet to receive a call or email from MUA about my situation, experience, and difficulties, aside from an increase on my premium, and I have to call them constantly to find out what is going on. I signed up for this company with the understanding and recommendation that it offers a premium service and is highly rated, but this has not been the case.
53 replies
26 months ago
Incredible disConnection Online
Incredible Connection Online What seemed to have been promising with great service when I called in and spoke to a young gentleman at the Online Call Centre for 30 minutes, ended up being a no response or return of a call by the department he logged the issue too. IC offers the ability to do a "Mastercard Click to Pay" option and get a voucher of R1000 if the purchase exceeds R10 000. I followed the instructions to the T and called in as something did not make sense. He attempted to assist but was unable to and requested an email with screenshots. I specifically mentioned the required purchase was required as soon as possible and would like to pursue the purchase soonest. I was told, they would work on it immediately. Received no further comms until I followed up on the 15th February 2024. I called in again on the 16th February 2024 to request ay feedback or update in order to complete the purchase. I was advised that the call of 15th February would take 24 hours and someone would call me. I am still waiting on a call and and have received zero communication from anyone at Incredible Connection Online. I was forced to go into the store to make the purchase and lose out on the R1000 voucher due to the inability of the online team to resolve this matter. The questions I have are: Was this not tested before implementation? Was no training issued to the consultants? If you offer a service and fail to deliver on the expectation, why does the client lose out? Really terrible and pathetic service that nobody was able to even pick up the phone and provide some sort of feedback.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)