MUA Insurance Acceptances (Pty) Ltd
1.7|37 reviews
Responds in 10 hours 54 min
GW
Ghusain W
1 reviews | Active since Member
20 Apr 2024, 10:06
Highly disappointed at a premium service offered by MUA
I am very disappointed with the way MUA is handling my fire claim through STP brokerage. This has been going on for the past 4-5 months, and it has been an extremely frustrating experience. STP has been trying to help resolve the issues and problems between me, the Assessor, and MUA, but MUA has not responded at all. As a client, I had to deal with the ***********, ineffectual, and substandard workmanship of the designated contractor, only for him to leave the site without ever coming back. Not only was his work substandard, but he also caused additional damages. I have yet to receive a call or email from MUA about my situation, experience, and difficulties, aside from an increase on my premium, and I have to call them constantly to find out what is going on. I signed up for this company with the understanding and recommendation that it offers a premium service and is highly rated, but this has not been the case.
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Replies (53)MUA Insurance Acceptances (Pty) Ltd's replyOfficial
22 Apr 2024, 13:42Dear Ghusain. We apologise for any inconvenience caused and are committed to resolving this matter promptly. Our assessor has reached out to schedule a convenient time for you, and our claims team is actively addressing any further services requested. Rest assured; your broker is kept informed throughout the process.
Best regards,
MUA Insurance Acceptances (Pty) Ltd's reply22 Apr 2024, 13:42
Official
Dear Ghusain. We apologise for any inconvenience caused and are committed to resolving this matter promptly. Our assessor has reached out to schedule a convenient time for you, and our claims team is actively addressing any further services requested. Rest assured; your broker is kept informed throughout the process.
Best regards,