SM
Sihle M
Active since Jun 2024
2
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Reviews
2 reviews14 months ago
****-poor service; no service level agreement
Absolutely ***********, disinvested and unprofessional - with absolutely no sense of customer service. I had a geyser burst inside my unit that damaged cupboards, getting them to act on processing the insurance claim has been a fruitless pursuit. It's only a miracle that they acted on multiple requests to get plumbers out in the first place. My place has been in disrepair for a little over 7 months following up with a nonchallant managing agent and insurance company.
0 replies
22 months ago
Poor after-sales service
Settled my loan for a car I had financed in 2018 - however I had paid extra over-and-above the installment into the account during the loan term, the money was never capitalised and remains locked in the account. I've been trying to get these funds back. I've tried phoning the customer support line - no one answers the phone, even after 15 minutes of being on hold (wasting tons on airtime). Emails have gone unanswered. Miss one installment and the world must come crashing down, but nobody cares to honour a simple and rightful request from a customer who's operated in good faith.
53 replies
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1 Star
2 (100%)