SA
S A
Active since Jun 2024
2
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2 reviews22 months ago
Worst booking agent to deal with!
The worst business you could ever book with. Everything was perfectly fine and efficient through the initial booking process and stay at the house. After checkout is where the problems started. They mailed me 3 days later after another booking had stayed and I had checked out to let me know there were breakages that I would be responsible to pay for. They couldn’t give me proof when inspection had taken place or if there was a possibility that the cleaner on site or the guests that arrived after us could’ve broken the dishes. They also refused to take my calls or emails regarding the matter. Getting the remainder of the breakage deposit was an issue too with continuous emails and calls to them. Almost felt like I was being ****med. They don’t have an office address and won’t let you know where they are based over the phone. The manager Shanna does not have basic customer service. I would not book with them again and definitely would not recommend anyone else to.
0 replies
22 months ago
****mers for your breakage deposit!
The worst business you could ever book with. Everything was perfectly fine and efficient through the initial booking process and stay at the house. After checkout is where the problems started. They mailed me 3 days later after another booking had stayed and I had checked out to let me know there were breakages that I would be responsible to pay for. They couldn’t give me proof when inspection had taken place or if there was a possibility that the cleaner on site or the guests that arrived after us could’ve broken the dishes. They also refused to take my calls or emails regarding the matter. Getting the remainder of the breakage deposit was an issue too with continuous emails and calls to them. Almost felt like I was being ****med. They don’t have an office address and won’t let you know where they are based over the phone. The manager Shanna does not have basic customer service. I would not book with them again and definitely would not recommend anyone else to.
0 replies
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1 Star
2 (100%)