EV
Ettienne S
Active since Nov 2010
5
Reviews
0
Industries
Reviews
5 reviews4 months ago
NO Support - No Answers
I'm getting completely ignored by your agent: Dilano Eastrace Your unique reference number is: 10913905 Why was my package delivered if I didn't give a pin? And nobody signed for it? Just a name "Attienne" and no signature. HOW? Please explain this to me. I need this for work, it's VERY urgent please! Tracking number: NTPX6N DELIVERED BY Driver: gelnwood Date: 03 Dec 2025 17:00 RECEIVED BY Name: Attienne Mobile number: 6464649497Department: - Description: - Was told yesterday that it would be delivered TODAY (by the very same Dilano Eastrace agent, when he/she still responded), then shortly after I get a "delivered" message, no signature, nobody phoned me, nobody was here, I DIDN'T give a PIN I was supposed to give. I'm NOT impressed at the moment. WHO is this driver? how does he hand over my delivery (or keep it?) without a signature or pin? HOW?! Agent: Dilano Eastrace. She keeps sending me blank support emails when I asked how it could be delivered without a signature or pin. Asked for a manager to call me, blank response. Asked for head office number THREE times, 3 blank responses. UNNACCEPTABLE!
0 replies
4 months ago
WHAT HAPPENED TO SERVICE?! UNACCEPTABLE!
RIGHT AFTER I contact customer care (Your unique reference number is: 10896163, generic response from agent, no interaction, no "please wait let me phone the driver), THIS was my query: "Tracking no: NTPX6N - It was scheduled to be delivered yesterday but didn't arrive. It's been out for delivery since 6AM today and I'm still waiting. Phoned at 15:00 and was told the driver would be here within 20 minutes. It's now 16:50 and it seems like my delivery will be delayed YET AGAIN! It's a modem that I need for work and very urgent. Please look into this for me." Now I get this: "Please note your shipment was not delivered due to receiver not answering We will attempt another delivery within the next 24 hours, or on the date the receiver has requested. if we do not receive communication from you regarding this shipment within the next 24 hours we will have to return it to its sender." ABSOLUTELY UNACCEPTABLE! I've been at home staring at the gate ALL DAY waiting for this guy. NOBODY PHONED ME, NOBODY HOOTED, NOBODY WAS HERE! Now I get this email that I didn't respond and OF COURSE it's delayed AGAIN! Please escalate this to this driver's manager, NO idea why Rocketnet uses you guys, I'll be forwarding this to them as well
0 replies
33 months ago
Why can NOBODY give me answers??
Regarding reference number: ASZA-2306-09076 I was de*****ed by an Absa account, where they released my funds into an individual's account after stating numerous times telephonically that it should be paid into an Attorney account, NOT an individual. Absa's ***** department refuses to give me answers, as I'm an FNB client. Here is my frustration (if ANY Absa employee can provide me with some answers please?!). We've tried numerous times to phone Absa's client services and ***** departments, even gone into the Menlyn branch, and NOBODY can assist us. See my struggle with FNB, where they're CLEARLY getting the runaround from ABSA: This is with regards to FNB ref: 2023-2283676. I am getting no answers from FNB's ***** department whatsoever. Questions get flat-out ignored, so let me explain the situation so that HOPEFULLY someone at ABSA sees this and tries to assist me. These funds were for a deposit on a house, which we're about to lose due to all these delays. I got an email from Yoliswa Doyisa (***** team leader) on 3 July, stating that FNB has successfully recovered my ****** funds (from an Absa account) and that my money would be returned to my account within 7-10 working days. Here's part of that email: "The recovered funds were processed into your FNB account within 7-10 working days, with reference number 2023-2283676." Tuesday, July 18th I asked for feedback, as the funds haven't reflected yet, 11 working days at this point. I got a response from Thandokazi Mqalu (***** consultant) saying that they'll escalate it urgently to ABSA. Thursday, July 20th, we phoned and spoke to another team leader, who said that Thandokazi only escalated the matter to Absa on the 20th, just before we phoned in after our emails got ignored, not like she promised to do on the 18th. Friday, July 21st we got a response from Thandokazi stating: "Please be advised that Absa has confirmed that the funds will be credited to your account within 24 hours." Monday came, and still no funds. I emailed Thandokazi again and copied in Samantha Malgas and Chelsea Borcherds (2 other team leaders since Yoliswa, Thando's team leader, was unavailable). Thandokazi responded, "Please be advised that Absa informed that the repatriation of funds has been processed. I have escalated the matter to them and made them aware that it is urgent." Samantha Malgas responded, "Please be advised that we have received feedback from Absa. It is advised that they are in the process of repatriation and funds should be received by Wednesday." Wednesday, 26 July I notified FNB yet again that funds aren't in my account yet, asking for a FOURTH time whether there's a someone at ABSA I can speak to regarding this matter, and whether there's a reference number for all their interactions with Absa, to which they responded with: "Please note that we’ve escalated the matter to Absa management and have asked on the issue of the delay. We have asked them to urgently give us feedback on when exactly the funds will be credited to your account." Again, ignoring my question of WHO CAN ASSIST ME for a FOURTH time, not giving me any names or reference numbers. It is the THIRD time I was given a date and here I sit, still waiting for someone to do their job and hope for the best. Not being able to sleep at night for fear of losing my first house my family, especially my 8-year-old son was VERY excited about purchasing. Unacceptable customer service. Can someone PLEASE provide me with SOLID answers, and not guesses (what it seems like). I've also asked NUMEROUS times to be called back, leaving my contact number in many of my emais, not a SINGLE person phoned me to explain what's going on. Can someone at ABSA PLEASE follow this up? Clearly SOMEONE isn't doing their job and/or giving empty promises to the FNB investigators who also aren't getting any assistance on the matter. This issue is causing us a LOT of stress, money and time and nobody is assisting us.
60 replies
33 months ago
Extremely Unhappy with the Lack of Support
This is with regards to ref: 2023-2283676. I am getting no answers from FNB's ***** department whatsoever. Questions just get flat-out ignored, so let me explain the situation so that HOPEFULLY someone at FNB sees this and tries to assist me. These funds were for a deposit on a house, which we're about to lose due to all these delays. I got an email from Yoliswa Doyisa (***** team leader) on 3 July, stating that FNB has successfully recovered my ****** funds (from an Absa account) and that my money would be returned to my account within 7-10 working days. Here's part of that email: "The recovered funds were processed into your FNB account within 7-10 working days, with reference number 2023-2283676." Tuesday, July 18th I asked for feedback, as the funds haven't reflected yet, 11 working days at this point. I got a response from Thandokazi Mqalu (***** consultant) saying that they'll escalate it urgently to ABSA. Thursday, July 20th, we phoned and spoke to another team leader, who said that Thandokazi only escalated the matter to Absa on the 20th, just before we phoned in after our emails got ignored, not like she promised to do on the 18th. Friday, July 21st we got a response from Thandokazi stating: "Please be advised that Absa has confirmed that the funds will be credited to your account within 24 hours." Monday came, and still no funds. I emailed Thandokazi again and copied in Samantha Malgas and Chelsea Borcherds (2 other team leaders since Yoliswa, Thando's team leader, was unavailable). Thandokazi responded, "Please be advised that Absa informed that the repatriation of funds has been processed. I have escalated the matter to them and made them aware that it is urgent." Samantha Malgas responded, "Please be advised that we have received feedback from Absa. It is advised that they are in the process of repatriation and funds should be received by Wednesday." Wednesday, 26 July I notified FNB yet again that funds aren't in my account yet, asking for a FOURTH time whether there's a someone at ABSA I can speak to regarding this matter, and whether there's a reference number for all their interactions with Absa, to which they responded with: "Please note that we’ve escalated the matter to Absa management and have asked on the issue of the delay. We have asked them to urgently give us feedback on when exactly the funds will be credited to your account." Again, ignoring my question of WHO CAN ASSIST ME for a FOURTH time, not giving me any names or reference numbers. It is the THIRD time I was given a date and here I sit, still waiting for someone to do their job and hope for the best. Not being able to sleep at night for fear of losing my first house my family, especially my 8-year-old son was VERY excited about purchasing. This is how it's been going for 3 weeks now. Unacceptable customer service. Can someone PLEASE provide me with SOLID answers, not guesses (what it seems like) I've also asked NUMEROUS times to be called back, leaving my contact number in many of my emails, not a SINGLE person phoned me to explain what's going on.
60 replies
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