K
Kristi van der Riet
Active since Jun 2024
3
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3 reviews1 month ago
Cancellation dispute escalated to CGSO – membership cancelled April 2025
In July 2024, I signed a 24-month membership with Fight Club SA at R450 per month (Centurion branch). On 1 April 2025, I submitted a written cancellation request through the Fight Club support system after approximately nine months of membership. I never made use of the gym facilities during this period. The same day, I received a pro forma invoice for R4,230 described as a “rate adjustment” for early cancellation. The email stated that the cancellation would only be processed if this invoice was paid within five days. My understanding of Section 14 of the Consumer Protection Act is that consumers may cancel a fixed-term contract with notice, subject to a reasonable cancellation penalty. I disputed the amount because I believed the fee was not reasonable, particularly as the facilities had never been used. After disputing the invoice and cancelling the debit order, I began receiving notices stating that my account was in arrears and that it could be handed over for collection. The amount later escalated to R7,650 and eventually to R8,911 once debt collectors became involved. Because the cancellation dispute could not be resolved directly with Fight Club SA, I escalated the matter through mediation and eventually lodged a complaint with the Consumer Goods and Services Ombud (CGSO). The case is currently under investigation under reference 202509-0171463. Despite the active Ombud investigation and the account being formally disputed, I have continued receiving collection attempts. I am sharing this experience so that other consumers are aware of how cancellation disputes may be handled and to encourage Fight Club SA to engage constructively with the Ombud process so that the matter can be resolved.
0 replies
22 months ago
I received a notification about a premium increase that I was not happy with
I received a notification about a premium increase that I was not happy with. After speaking to a customer consultant, my premium, as well as my excess, was lowered.
53 replies
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