TS
THULISIWE S
Active since Jul 2024
2
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2 reviews22 months ago
Paid-up letter
I was handed over to Shrives Incorporated by Foschini Retail Group. I paid off my account on the 27th of May 2024 and got a statement from them. the account has not been closed off on my report. I called Shrives Incorporated, and they said the account is closed on their side, but I will only get a paid-up letter after 90days. I called Foschini Group and sent them the statement that shows I have made full payments but i was told that they will only be able to remove or close my account once they get a paid-up letter. now how is that fair? a payment has been made but the account is still ruining my credit report because a paid-up letter has not been sent and Foschini group is refusing to close the account even with the statement sent to them. this is not a fair treatment and it's ruining my credit. I am very disappointed and angry at the same time. Kindly assist.
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22 months ago
Account ruining my credit report
my exact account was handed over to SHRIVES INCORPORATED. I paid off my account on the 27th of May 2024 and TFG is refusing to close it or remove without a paid-up letter. SHRIVES INCORPORATED is saying I will only get a paid-up letter after 90days yet I have made a full payment. the account is ruining my credit report. this is not fair at all because I have paid what was owed to them in full. why should I then suffer even though I have done right by them. this is ruining my credit score that I am trying to build. I am very disappointed in Foschini Group. I have sent them a statement I got from SHRIVES INCORPORATED, showing I have made payments and there's no outstanding amounts, but I haven't got any response as yet.
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