SK
shashi K
Active since Jul 2024
2
Reviews
0
Industries
Reviews
2 reviews21 months ago
****mer *****
They are ****mer *****. Do not trust fruugo. I ordered a parcel but I cancelled the order before tracking id created. I ask for refund and they said they can not cancel . I have to receive and then cancel then they will refund money. When parcel arrived I refuse to receive and ask the delivery company to return back. After that fruugo sending me message again and again that after I receive the parcel then Only I can cancel order. When I received package and ask for cancel order and refund . they send me address of china to send it back. They don't provide return facility. Thay said you have to return parcel by post. When I check postage charges it is double than my purchase item. They are very clever. They say recive and return and then they will refund money. It is like if you want to get refund of €30 you have to pay €60. And they don't provide return facility. And without resolving problem they close your request . so think before you buy from them .
0 replies
22 months ago
This is ***** and ****mer company
This is a ***** company. They take money from customer and dont care about deliver package. Do not waste time and money with this company. Before paying money they will make promises that they will take care about everything but once you pay they don't care about your parcel. I ordered from them I did not get package and they are not giving money back and saying it is not their responsibility . if you order you Take risk of loosing money. They are sitting to ***** money. It is more than month I have not got my parcel. I send mail many times but they dont reply . I am asking for my refund but now they are not replying . I contacted on customer care by chat they said it is not their responsibility to follow delivery status customer has to follow. They lie they have not sent any mail to me.but in chat saying they sent mail. They make fool and trap people before buy with their sweet word. These people are ****mer.
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