RD
Rayno K
Active since Jul 2024
2
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0
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Reviews
2 reviews21 months ago
Problemetic vehicle
My story is a very long one starting on the 31st January 2024. I bought a "brand new" VW Polo from one of your dealers (Springs Muji), after just more than a week of driving the vehicle i picked up a very high pitch screeching sound coming from the brakes. I reported it to the dealer, they took the car in checked it and reported they could not find anything wrong. After numerous audio and video recordings the dealership experienced it as well. For the 5 months that i have the vehicle it has been spending atlest 3-5 plus days a month at the dealership, they can not figure out what the problem is, they have changed my break pads and discs more than once and still can not identify the problem. Three weeks ago was the last time i collected my vehicle from them the problem still not solved they not giving me any solution, everyday telling me they waiting for feedback from VW and they should have a response tomorrow and now it is 3 weeks later and still no solution. I finally received feedback today the 11th July 2024 basically telling me VW can not fix the vehicle there is no repair procedure as long as the breaks are functioning me as the consumer is stuck with the defect product. I feel it is very unacceptable that hard working individuals like myself have to spend our hard earned money on what we hope to be a "brand new" product and instead get a faulty product in return and we just have to accept and live with it. I have voiced my dissatisfaction with the product and i have lost my love for the brand, it is unacceptable that big brands can just forsake its customers and there complaints and i now have to deal with the burden of having to pay and drive a defect vehicle and after all the work done on it i do not see it as a new product anymore. I no longer want this vehicle and want to cancel the deal because I cannot pay for a product/service I am not getting, clearly VW cannot or will not solve this problem.
0 replies
21 months ago
Problemetic vehicles sold to consumers with no regard for customer concerns
My story is a very long one starting on the 31st January 2024. I bought a "brand new" VW Polo from one of your dealers (Springs Muji), after just more than a week of driving the vehicle i picked up a very high pitch screeching sound coming from the brakes. I reported it to the dealer, they took the car in checked it and reported they could not find anything wrong. After numerous audio and video recordings the dealership experienced it as well. For the 5 months that i have the vehicle it has been spending atlest 3-5 plus days a month at the dealership, they can not figure out what the problem is, they have changed my break pads and discs more than once and still can not identify the problem. Three weeks ago was the last time i collected my vehicle from them the problem still not solved they not giving me any solution, everyday telling me they waiting for feedback from VW and they should have a response tomorrow and now it is 3 weeks later and still no solution. I finally received feedback today the 11th July 2024 basically telling me VW can not fix the vehicle there is no repair procedure as long as the breaks are functioning me as the consumer is stuck with the defect product. I feel it is very unacceptable that hard working individuals like myself have to spend our hard earned money on what we hope to be a "brand new" product and instead get a faulty product in return and we just have to accept and live with it. I have voiced my dissatisfaction with the product and i have lost my love for the brand, it is unacceptable that big brands can just forsake its customers and there complaints and i now have to deal with the burden of having to pay and drive a defect vehicle and after all the work done on it i do not see it as a new product anymore. I no longer want this vehicle and want to cancel the deal because I cannot pay for a product/service I am not getting, clearly VW cannot or will not solve this problem.
0 replies
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