FT
Forget T
Active since Jul 2024
2
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2 reviews16 months ago
Short staff and Prolonged patient waiting Period
Iam very disappointed at the pace of staff operations ,especially Doctors. The hospital claims its understaffed. To my gross disappointment . I took a cousin for bleeding in suspicion of miscarriage. She was admitted at around past 3 pm and was only attended at around past 3 am next morning . That means she spend the whole night in the wainting and the que was pathetically moving at an understandable pace.. again Today tbe 29th of December . One of my brother ******** son got sick and was badly vomiting. Also joined the que to about 3 hours without being attended .he had to take his child out to look for a private doctor. The reason to my dire disappointment' is , Oddi hospital was once been the best medical facility in our area to en extend of challenging George Mukhari hospital in terms of services. I recall one of the night shift hospital supervisor/ manager once addressed us saying that they have 2 doctors for that shift . So they are attending patients in casualty department according to the state of healthy. Not according to the line . That we can understand .but the problem Is the long waiting time frame for weather mild patience and also lack of adequate staff doctors to assist .because all life matters. The reason for referral from clinic level to Hospital ,it's a sign of seriousness of the healthy state.
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19 months ago
Compliments to Thando (Rain staff members, Retention department)
I was frustrated by lack of network and the urgency to replace my broken router by Rain.i was the verge of canceling my contract with Rain.Thando , their staff member from retention Department Came to their rescue to secure me back .and she did make sure I have my router replaced and kept in constant touch with me to make sure iam sorted out. I give a her a five star 🌟 rating personally. If all other staff in this company can learn from.her in following up on every escalation till the ticket is closed , Rain will keep on doing a great service to this country. Thando deserves a better promotion. If not a superior position to check if all tickets are closed as per customer satisfaction.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (50%)
3 Star
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2 Star
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1 Star
1 (50%)