DF
Dawood F
Active since Jul 2024
11
Reviews
0
Industries
Reviews
11 reviews5 months ago
Frustrated service
Dear Discovery Team, I am extremely disappointed with the ongoing lack of service regarding the removal of my wife from my medical aid. I first requested this change more than a month ago, and despite multiple follow-ups, the issue remains unresolved. Today, I used the chat service and was assisted by a live agent named Celeste. I explained my problem, and she said she would look into it. However, she ended the chat abruptly without providing any feedback or resolving the matter. This level of service is highly unprofessional and unacceptable, especially from an organisation like Discovery. It has now been nearly two months since my initial request, and I urgently need this matter sorted out so that my wife can join another medical aid. Please treat this as urgent and confirm once her removal has been processed.
106 replies
6 months ago
Very bad customer service
I am writing to formally lodge a complaint regarding the extremely poor service and distressing experience my wife and I encountered after adding her to my medical aid in August 2025. After we received confirmation that my wife had been successfully added to the policy, we were explicitly told that we could use the medical aid immediately. We even received her virtual card and welcome communication. Despite numerous calls to confirm her activation, we were assured that everything was in order. However, when my wife experienced severe abdominal pain one evening and we went to the hospital, we were told that she was not on the medical aid system. The hospital even contacted your offices, but your system still did not reflect her membership. This left us humiliated, with my wife in severe pain and without treatment. To make matters worse, the agent who assisted us was extremely rude, abruptly ended the call, and said she would remove my wife from the medical aid entirely. The following day, after spending hours on calls, a manager confirmed that everything had been corrected and that we could proceed to use the medical aid. Based on that confirmation, we went ahead with a necessary scan costing R9,000. We have now been informed that the medical aid refused to pay the claim, leaving us liable for the bill — even though we have never missed a single payment and acted based on the information provided by your own staff and management. This situation is completely unacceptable. It is clear that the error originated from your side, and we expect the medical aid to take full responsibility for the outstanding medical bills and to issue a written apology for the distress caused. Please treat this as an urgent matter and provide a written response within 7 business days, confirming: • That the R9,000 claim will be settled by the medical aid. • That my wife’s membership is correctly reflected and active. • What corrective actions will be taken to prevent similar incidents. I look forward to your prompt resolution of this matter. Dawood Fouten 084 394 0323 brandonfouten@gmail.com
142 replies
8 months ago
Very unhappy client
It doesn't even deserve a star for the treatment I got today, I recently added my spouse on my medical aid did everything that they asked documents ect. Been active since the 1st of Aug 2025 went on my app checked card showed her being active called in asked they said she active did the chat bot they also confirmed she active, just when she got sick we went to the gp and h3 refered us to the hospital for scans just to arrive at the hospital to be notified she not active then a agent can't remember her name said she will remove her from the medical as discovery made a mistake now I must look like a fool can't helped my wife in pain and need assistance and we can't be helped by a rude and *********** person doing her I spent over 200 rand on airtime to be put on hold and not get feedback...how must I do now **** this man I'll make known to all never to use discovery they have flipped bad service if a person is busy dying who will held accountable
106 replies
9 months ago
Unhappy client
Since being a client with absa insurance thr client service was so poor and pathetic. With my first claim which last year I was treated so badly by one of absa internal assessors I was told that I was lying about the damages that occurred to my property and we will have to wait for when they ready to settle up. This is now my second claim an outside assessor was only sent a week later. I employed private people to build up the wall out of my own pocket as it's dangerous where I'm residing and a corner property. That too was a problem for absa making it so difficult to get a pay out for using my own money after demanding documentation which I provided and yet I had to settle for less as it was a back and forth story with them. They also appointed vtc attorneys to fight on my behalf as a 3rd party claim which the wall fell onto my car during the accident. Suddenly after back and forth they took the lawyers back saying the car wasn't insured by absa when they knew from the word get go which I informed them in the beginning therefore it's a" third party claim". The lawyers were waiting for documentation from absa which they never submitted and never got back to me on. Why must I always go to hello Peter inorder to get service from them and quick resolutions when all they can do is hear to the client.
56 replies
10 months ago
Very bad service
On the 6th of June I had an taxi drove into my car which was a parked vehicle infront of my house on the pavement where the taxi came and drove my car right off and my entire boundary wall with down pipes off. I immediately made contact with my insurance which took me 1hour already to get hold of them. I asked them for emergency cover up no response, I asked when they coming no response. I covered up with wood in the mean time thinking they would come on Monday as it happened on a Friday morning no avail. If I didn't make contact they wouldn't of reached out to me they said they going to send out an assessor he came in the week whilst I was already rebuilding my own wall as it's a corner property and can't stay open. He said he will send it to absa and they will get back to me. Bear in mind I've been off from work from the Monday and has not been payed because of the wall and property that's open. This is not the first time I had to wait for absa response like this I don't think it's necessary for me to go on this platform to get listened too or helped. I'm tired of this even thevlawyers is asking them what is the next step as they want to claim for my car but absa Is the hold up
53 replies
19 months ago
*********** agents
I requested an Auth for my daughter who was diagnosed with a chronic colon and suffers tremendously. I called numerous times and finally gor through got promised assistance and managed to get the Auth but to only find out they gave out the wrong Auth to see the specialist and in turn blaming it on me for doing their job whilst I specifically told the agent which doctor with practice number I gave just to find out now I'm getting a bill for agents who doesn't do their work properly.
106 replies
20 months ago
Very good company and service
From start to finish excellent service from calling to informing me of everything. Even the product they use is brilliant and workmanship is of top quality. Thanks Cora, Jeff and team highly appreciated. I'm a very happy.
0 replies
20 months ago
Very unprofessional and *********** agents
Not evens worth one star but anyway, chatted to an agent addressed my concerns regarding medical aid which hasn't paid any of my bills and companies sending me notifications of payments. I requested them to check out what's the issues instead I got dealt with attitude, I called and spoke to an agent the exact same thing happened got attitude I requested to speak to a manager who can help me and understand what my request is but got put on hold and they dropped the call rather this type of service you receive from *********** people
106 replies
21 months ago
****** working for absa
After a month of struggling getting them to approve my insurance claim only a few things got done the rest I'm still awaiting after a ***** absa internal assessor Adnaan came to view my house claiming my garage door couldn't be broken as his gate also done the same when they broke into his house. I asked him how can you compare the two when mine was destroyed due to weather related damage. He gor rude with me after asking him how can you make such statements without mw being present as i was hospitalized due to this whole roof being open.They claiming it must be serviced how can you service a broken garage door which metal has bend completely and can't even close. My room floor is damaged from a month of rain with a open roof my bedroom cupboards also molded up and ruined my clothes my door in the room also can't open due to rain and swelling what more must happen before I get helped.
53 replies
21 months ago
Very bad customer service and unprofessional workmanship
I recently ungraded my medical aid package from keycare start to keycare plus due to my contract finishing at my company. I phoned in changed my plan so I can pay as an individual everything went smooth until I had to go to hospital. The hospital couldn't help me as there is a waiting period on my medical which I was surprised by that as I immediately changed over less then a month we spent countless hours on the phone to get authorization eventually we got a casualty Auth which also cost us to pay some of the medical aid bills which was not fair I called in again for response from them to know what's happening and was told the agent responsible used the wrong underwriting and they will get back to me till date no one got back to me which is very unprofessional and we can't even use the doctor as myself and daughter is sick.
112 replies
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5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)