MV
Michele R
Active since Jul 2024
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
Rude and arrogant owner!
I made an appointment with this salon for today 09/03 at 15:00 with Ronel. (the owner) She did forward me the cancellation policy and some info about the treatment I booked for etc. However, early this morning, something came up at work and I immediately sent her a msg, at 05:17 requesting if I could reschedule my appointment to the next day, same time. The salon does not operate on a Sunday so even if I knew on the Sunday that I wasn't going to make it for my appointment the next day, she would have only received my msg this morning at 9 when she opens. So whether I sent the msg on Sunday or on the Monday, she would have received it at the same time. So cancelling 24 hours in advance seemed illogical. She responded and said that she could move my appointment to Wednesday but a 50% reschedule fee would apply. I explained to her that whether I sent the message to reschedule on the Sunday or Monday she would have still received it at the same time on Monday. I made it clear and remaining completely polite, that I was not fighting about her policies. I was just merely trying to explain that there was no way I could have asked 24 hours in advance to reschedule as it was a Sunday. Not sure if this woman just woke up on the wrong side of the bed or she simply is just really arrogant and rude, but she responded blowing everything I said out of proportion. She called me a **** because I said that I only heard this morning about my work obligation. I never intended to msg her on Sunday as at that point I did not know about it, but the point I was trying to get across to her was that it did not make sense to send her a msg on Sunday had I known then when she would have only read it on the Monday anyway. Despite me being completely polite, she called me rude and she does not like the way I communicate and further went on to tell me that she will cancel my appointment with no penalty but I must never use any of their services or facility again because they operate with respect and honesty. She definitely does not operate with respect! So dramatic for absolutely nothing! I cannot believe that someone can speak to a customer in that manner! She would rather have lost out on my business all because she was having a blue Monday! Nowhere was I being rude in the least but because she knows what I said was true, it offended her like hell so she turned it into me being rude! She obviously does not do well with being proven wrong. She acts so nice calling you darling but she is a rude and arrogant person who does not want to understand! I am more than happy to give my money to another business because I don't know many other businesses that treat people the way she does. Or maybe it because I am of a different color than her regular clients! She says it is a loss of business to her, yet, again, even if I sent the message on Sunday, she still would not have managed to fill that spot with another client. Some people, like this woman just loves being difficult for absolutely no reason! She hated that I made a valid point so she threw her toys out of the cot. So pathetic! I am happy to never have to ever use her services or have another encounter with such a bad-mannered and disrespectful person like her again. I do not recommend this business at all, most especially if you are a person of color!
0 replies
11 months ago
Conned by my waiter!
I had a very disappointing experience @ News Cafe Boksburg a week ago. My daughter and I went to enjoy the evening there and by the end of it the waiter presented us with the bill that just did not seem like the correct amount. As I had been drinking and it was late, I didnt want to argue so I paid the bill and left. The next morning I noticed that the amount that went off my account was an astronomical amount, much more than the bill the waiter brought me the night b4 which I was already suspicious about. I went back to News Cafe the next day and spoke to Sandi. I explained to him that the amount on our bill just did not seem right for 2 ppl and showed him the amount that went off my account. I told him that I just wanted to make sure that we got the correct bill and there wasn’t a mix up with the bills. He then brought me a copy of the bill for our table and it was way less than the bill the waiter presented me with the nyt b4. Everything we ate and drank that night was clear on that bill. Even the drinks that I bought for my friend who came to pick us up that night was displayed on the bill. The bill that Sandi showed me, the bill the we were given by the waiter and the amount that went off my acc were 3 different amounts. He also agreed with me that the amount that went off my acc seemed excessive for 2 people. The bill that the waiter gave us that night was nowhere to be found according to Sandi yet his books balanced perfectly for that nyt. Sandi asked me to give him a day or 2 to investigate and said he will call me. He never did. I called him at the end of the week and he started telling me abt the service fee that News Cafe adds to the bills that are over R800. It still didnt explain why such a huge amount went off my acc so i told him I will come in to see him the next day. When I got there, the waiter that served us that night was there and I explained to him my concern about the different amounts. He started giving me all sorts of versions and stories which didnt make any sense to me. He kept having his say and didnt give me much of a hearing. Sounded like he knew exactly how to justify himself so he blamed it on me being drunk and not remembering me tipping him such a huge amount. He didnt even know how much the bill was for that he brought me the nyt before and kept guessing amounts. When I told him what the the total bill wud have been for after the service fee was added, he then built his story on that amount.I told him that I always tip the waiters, and always try to do so in cash, but I know for a fact I wud not have authorised him to take a whole R1000 tip off my bank acc when I had enough cash that nyt with me to pay his tip. All he kept harping on is that I was drunk and didn’t remember. I realised that it was a battle that I was never going to win bcos I had been drinking that nyt. So I told him to forget abt it and I left. I ended up spending a huge amount of money that nyt, and I do believe that the waiter took full advantage of the fact that I was drinking and helped himself to a large tip. Also if there was a service fee charged to my bill, which I didnt know about at that point, I was not obligated to give the waiter a tip. Apparently, according to Sandi, the service fee that News Cafe adds to your bill is mentioned @ the back of the menu. Bcos everyone reads the back of the menu! Even if the service fee was added to the bill that Sandi showed me, it still wudnt have amounted to the bill the waiter gave me that nyt. I will never go back to News Cafe Boksburg again bcos I am convinced that the waiter conned me that night. If management does not watch that guy, they are going to lose customers bcos of this. Where his tip shudv been abt R270 according to the actual bill for that night that Sandi showed me, that guy insisted that I authorised him to help himself to a R1000 tip from my bank acc. I am convinced that he has done this b4 judging by how well he came to his defence and kept blaming it on me being drunk. The perfect ammunition right, bcos thats what ppl do @ News cafe, they drink! He told me that I over tipped and then regretted it the next day. That was most certainly not the case. I am certainly not a fan of giving away my hard earned money for nothing! But I do believe in tipping the 10% of my bill. News Cafe Boksburg has lost me as a customer which is such a pity as we had a really great time that night. The vibe was awesome and we were safe for the duration we were there. So very unfair how ppl that are willing to spend money in places like these and have a good time still get exploited by greedy waiters. A rather frustrating and disappointing experience!
0 replies
14 months ago
*********** Experian!!!!
I settled my debt in full with a certain credit provider on the 29 October 2024. I have been calling Experian and mailing them since last year November about removing the default against my name on their website. I have also sent through the settlement letter etc. The most response I have ever gotten from them since is a ticket number! Its 4 months since settlement was paid and my name STILL appears with a default against it on the Experian website. Those people are *********** as hell! So to Experian it does not matter whether your debt is paid or not because they will keep the default against your name for forever!!! It is incredibly frustrating to have to beg someone for some sort of assistance there! I want the damn default removed against my name immediately or I will escalate this matter further!
124 replies
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2 Star
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1 Star
3 (100%)