D
Doné Rankin-Rowley
Active since Jul 2024
4
Reviews
0
Industries
Reviews
4 reviews5 months ago
Poor service delivery
Poor Service. First call had 6 minute waiting time "due to higher call volumes" and then while waiting for feedback on my query, my data ran out. Second call had a waiting time of 10 and a half minutes. Entire call took 14 minutes 15 seconds. OM promises funeral policy payout within 48 hours. Logged case on Thursday. Friday got message saying payment will be made in 1 business day. 2 Business days later no payment. 2 huge issues here: having to spend 10 minutes airtime waiting for service is really bad. How does OM expect poorer folk to get service when their airtime runs out?? Payment of policy according to OM promises, is within 48 hours. It is now over 72 hours and still no payment. If you want to improve your customer service, ensure you have sufficient staff to manage the queries at the call centres, and live up to your promises of 48 hours.
71 replies
7 months ago
Top Tickets
There should be a facility to rate zero. I purchased tickets for the Blue Concert and after discovering the concert has been cancelled, am trying to get hold of Top Tickets for my refund. Their website is non-existent and any contact number is on voicemail. Ruan Pansegrouw is linked to 079 598 8888 as a contact on the ticket. No response. Why have they not been in touch with us who bought tickets. I want my refund. Avoid them at all costs.
0 replies
9 months ago
André Engelbrecht assisted me with my escalation and my claim was paid out immediately
André Engelbrecht assisted me with my escalation and my claim was paid out immediately. Thank you André for going the extra mile.
53 replies
21 months ago
Easy to order
Easy to order. Great bargains and service with great products. The long huddle Hoodia is super soft and wRm and exceeded my expectations.
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
1 (25%)