LS
Lorinda S
Active since Aug 2024
4
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4 reviews18 months ago
Attooh Shortterm
Dear Attooh We just want to take a moment to express our heartfelt gratitude for your assistance with our vehicle insurance claim. Your intervention made a significant difference in resolving the issue, we truly appreciate your support and dedication. Thank you once again for going above and beyond. Kind Regards The Small's
58 replies
21 months ago
ATTOOH WORST BROKERS
I am insured with Discovery, but our Broker moved to ATTOOH. Since he moved there is no client service or even the slightest interest to communicate with us. My vehicle was ****** in March this year and found by Discovery in April 2024. Today is 07 August 2024 and I still do not have my vehicle. When I asked our broker and shared our frustrations, he informed us that happens to at least 1 or more clients of him weekly.... When we enquired any progress on our claim, his responses is blunt and we just need to wait, there is nothing he can do. Worst Broker ever, showed no humanity or even sympathy or empathy. As long as they can get your premium...... you are nothing.
53 replies
21 months ago
NETASSESS Assessors is the worst!
My vehicle that was ****** in March 2024, found by Discovery Insurance in April 2024 and assessed by Netassess: 1st assessment R46 000.00 damage 2nd assessment additional costs 3rd assessment R190 000.00 Estimate of R140 000.00 more than the 1st assessment and 5 months later I still do not have my vehicle. They do not know what they do, a vehicle is ****** and found at Komati Poort boarder.... how do you only assess a ****** vehicle on body damage, but not electronics, locks and wiring? They are the worst assessors in SA, and I will never trust anything they do. To date they have not even communicated with me to inform me or apologize for their mistakes.
0 replies
21 months ago
DISCOVERY INSURANCE - VERY BAD SERVICE
I am writing to express my dissatisfaction with the handling of my claim 3487481 regarding the theft of my vehicle, Toyota Hilux 2019 model, policy number 4001430028. While I appreciate the efforts made by their team in the recovery of my ****** vehicle, I am deeply disappointed with my claim which is still not finalized after 5 months. My vehicle was ****** on 23 March 2024. It was recovered by Discovery on 08 April 2024 at the Komatipoort Border. Discovery decided to keep my vehicle in Nelspruit, but I stay in North-west. Not once was I given the option to request the vehicle to be moved to a panel beater closer to my home. Upon inspection by the assessor, it was determined that several crucial components of the vehicle were damaged and removed beyond repair during the theft, and replacement parts were ordered. One of the components: WIRE ENGINE ROOM MAIN were not readily available in the market and was ordered from Toyota SA. Delivery date was 27 May 2024. This date changed then to July 2024. The first Assessment amount was estimated at R 46 000.00. An additional quotation was done by Toyota on top of the Assessors Assessment of estimated R 86 000.00 damage on all electronics and wiring. There was also a 2nd Assessment done by the panel beater in Nelspruit (Dent Doctor) with additional damage. To date Discovery cannot give us a total amount of all the damage. This situation has left me in a state of inconvenience and financial loss. Despite having comprehensive insurance coverage, I am unable to utilize my vehicle or receive adequate compensation for the damages incurred. Moreover, the prolonged delay in resolving this matter is causing further distress and inconvenience to me as a policyholder. I was forced to buy another vehicle just to get to work. I understand that unforeseen circumstances such as this may arise; however, There is no proper communication from Discovery following the theft of my vehicle. On 23 March 2024, my husband phoned Discovery to report the ****** vehicle. Discovery informed him on that call that they will call him back just to get an update and update him. Today is 01 August 2024 and not one person from Discovery took the time to phone him. Although all our contact details are on their system as we are Policy Holders. All updates and inquiries have been initiated solely by us. This lack of proactive communication has left us feeling uninformed and frustrated throughout the entire claims process. We expected better support and engagement from our insurance provider during such a distressing time. Additionally, the absence of updates has made it challenging for us to plan and manage our affairs effectively. I understand that handling claims involves various processes and timelines, but regular communication with policyholders is crucial in maintaining trust and transparency. The only person who went the extra mile to assist us this far is Collene Michael, from the Dent Doctor in Nelspruit (where our vehicle still is) I also learned from NATIS and the License Department that my vehicle still has a ****** status. The licence expired 30 June 2024 and the Licence Department was reluctant to allow me to renew the license. They requested the case number and police report before assisting. When I enquired to Discovery, the informed me on 26 July 2024 that they will investigate the matter. I am still waiting for feedback. I also learned this week, Monday 29 July 2024 that there is again additional damage to the vehicle. We received photos from Dent Doctor in Nelspruit. There is once again a request that a new Assessment to be done to determine the damage. We confirmed that the new damage was not there when the original Assessment was done, because we looked at the photos of the 1st Assessment. We also stipulated on the Police Report when the case was opened that the vehicle was in excellent condition, with no damages. 5 months I paid full insurance and a vehicle instalment that I do not have. I have comprehensive cover on my Policy, but still after 5 months no one from Discovery is responding to us with a satisfied response. I just want the vehicle to be written off……..
56 replies
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