Active since Aug 2024
I am writing to express my deep concern regarding a serious incident that occurred at your store involving my father, an aged pensioner and loyal customer of over 15 years. Earlier this year, while shopping for his regular groceries, my father fell victim to a pickpocketing incident in your store, where his personal belongings were ******. We have obtained video footage that clearly shows how his belongings were taken within your store premises. However, when we reported this to the store staff, it was dismissed with the statement that such incidents "happen often." This response is both unacceptable and deeply troubling, considering the store's responsibility to ensure a safe shopping environment for all customers. My father has been a dedicated shopper at your store for many years, but after this traumatic experience and the dismissive attitude received, he no longer feels safe or valued as a customer. We expect a more serious response from your management to address this issue, including a review of your store’s security measures to prevent future incidents like this from occurring.
Please don't even purchase any hisence dishwasher. This has been an absolute nightmare! I bought a Hisense dishwasher thinking I was investing in quality,, the racks have rusted away. I’ve been waiting since April for replacements, and now they have the audacity to tell me that I won’t get new racks until 29 December! Which is indirectly saying only next year. That’s nearly an entire year without proper use of my dishwasher. How is this even acceptable? The level of incompetence and lack of care from Hisense is beyond shocking. I feel utterly let down by what I thought was a reputable brand. Never again!"
I purchased a hiscense 13 place dishwasher, in less then 2 years both the racks started to rust so badly that i could not use the dishwasher. Hisence warranty doesn't cover the racks. Unfortunately I have to order new racks from hisence costing about R2000.i have emailed hisence to order the racks, since June there is no stock available . The next batch is only expected to arrive in September. This is really the worse customer service from hiscence. I wouldn't recommend anyone purchasing the dishwashers.
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